Pagerly

Pagerly is an AI-powered software tool designed to simplify on-call management, incident tracking, and collaboration within organizations. It seamlessly integrates with popular platforms like PagerDuty, OpsGenie, and Jira while leveraging the power of Slack for efficient communication. With Pagerly, teams can sync their on-call schedules with Slack user groups, create custom workflows, automate incident creation from Slack itself, and generate post-mortem documents automatically. The software offers extensive customization options and eliminates the need for additional tools by working within existing tech stacks.

Key Features:

1. Sync Oncall Schedule with Slack User Group: Pagerly allows users to synchronize their on-call schedules with specific Slack user groups such as "@sre-on-call." This feature ensures that team members are always aware of who is currently responsible for handling incidents or being on call.

2. Custom Workflows and Incident Creation: Users can create customized workflows based on their organization's requirements. Additionally, they can easily create incidents, tickets, bugs directly from within Slack itself without the need to switch between different applications.

3. Integrations with Ticketing Tools: Pagerly offers seamless two-way synchronization between ticketing tools like Jira or Zendesk and Slack channels. This integration enables effective collaboration by centralizing all relevant information in one place while eliminating the need for constant context switching.

Use Cases:

1. IT Operations Management: IT teams can use Pagerly to streamline their incident management process by syncing schedules with relevant user groups in Slack and automating incident creation from within the platform itself. This ensures prompt response times during critical situations while maintaining clear communication channels among team members.

2. DevOps Collaboration: Development and operations teams often face challenges when it comes to coordinating efforts during incidents or deployments. By integrating Pagerly into their workflow through platforms like Jira or OpsGenie, these teams can collaborate effectively in real-time using shared channels in Slack.

3. Customer Support: Pagerly can be utilized by customer support teams to manage and track incidents or tickets efficiently. With the ability to create incidents directly from Slack, agents can quickly escalate issues, collaborate with other team members, and provide timely resolutions to customers.

Pagerly offers a comprehensive solution for on-call management, incident tracking, and collaboration within organizations. By leveraging its key features such as syncing on-call schedules with Slack user groups, custom workflows, and integrations with popular ticketing tools like Jira or Zendesk, Pagerly simplifies the incident management process while improving communication among team members. Whether it's IT operations management, DevOps collaboration, or customer support scenarios, Pagerly provides a centralized platform that enhances efficiency and ensures prompt resolution of critical issues. Join over 1200 teams already benefiting from Pagerly's capabilities and experience streamlined incident management today.