What is Trace.so?
Trace is a sophisticated workflow automation platform designed to optimize your team's efficiency by seamlessly integrating human and AI capabilities. It addresses the challenge of repetitive tasks and inefficient resource allocation, enabling businesses of all sizes to scale faster and reclaim valuable time.
Key Features
Smart Task Routing (Human 👾 AI): Trace intelligently analyzes incoming tasks and routes them to the most suitable agent—be it a human team member or an AI agent. This ensures every task is handled by the right resource, optimizing both speed and accuracy.
Intuitive Workflow Builder: Effortlessly design and customize multi-step workflows using a drag-and-drop interface and pre-built AI components. You can start from scratch, leverage community-curated templates, or create your own building blocks for rapid deployment.
Context-Aware AI Integration: Trace connects to your essential tools (like Slack, Jira, and Notion) to build a unified knowledge base. This comprehensive context allows AI agents to operate with a deeper understanding of your business, leading to more accurate and impactful automations.
Human-in-the-Loop Control: Maintain full oversight and governance over your automated processes. Trace empowers you to review, edit, or approve any automation step before execution, ensuring that AI augments, rather than replaces, human judgment and control.
Use Cases
Streamlining Customer Support: Automate initial customer query responses, gather necessary information, and route complex service requests directly to the most qualified human agent, significantly reducing response times and improving satisfaction.
Accelerating Internal Operations: Automate data extraction from documents, generate routine reports, or orchestrate multi-tool processes like automatically creating Jira tickets from Slack messages and updating Notion databases.
Enhancing Project Management: Use Trace to break down large projects into manageable tasks, assign them to specific human or AI resources, and trigger automatic notifications or updates as each component is completed, keeping projects on track.
Why Choose Trace?
Trace offers a distinct advantage by focusing on intelligent, adaptable automation that genuinely works in tandem with your team.
Significant Productivity Gains: Users report reclaiming substantial portions of their workday and achieving up to 2x productivity across departments, translating into measurable time and cost savings.
Scalable Customer Engagement: Businesses have successfully streamlined over 1000 customer queries into autonomous flows, ensuring timely and accurate responses without increasing headcount.
Flexible AI Deployment: Bring your own AI agents, utilize pre-built components, or leverage community templates. Trace provides the flexibility to deploy the right AI for every specific task, ensuring optimal performance.
Unparalleled Control: Unlike rigid automation systems, Trace’s "human-in-the-loop" functionality ensures you always retain control, allowing for oversight, adjustments, and approvals at critical junctures.
Conclusion
Trace empowers your team to embrace the future of work by intelligently automating repetitive tasks, fostering a seamless collaboration between your human workforce and AI agents. It’s designed to give your team back valuable time, enhance operational efficiency, and enable scalable growth. Explore how Trace can transform your operations and supercharge your team's potential.
More information on Trace.so
Launched
2021-01
Pricing Model
Freemium
Starting Price
$ 39 60 /month
Global Rank
4324869
Follow
Month Visit
<5k
Tech used
Top 5 Countries
100%
United States
Traffic Sources
10.27%
19.83%
69.9%
social
referrals
direct
Source: Similarweb (Sep 25, 2025)
Trace.so was manually vetted by our editorial team and was first featured on 2025-09-07.
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