NICE VS Genesys

讓我們透過對比NICE和Genesys的優缺點,找出哪一款更適合您的需求。這份軟體對比基於真實用戶評測,比較了兩款產品的價格、功能、支援服務、易用性和用戶評價,幫助您在NICE和Genesys中作出明智選擇,選擇最符合企業需求的那一款。

NICE

NICE
NiCE 專為企業整合 AI 客戶體驗自動化。透過智慧型虛擬客服、AI 副駕駛,以及具語音品質保證的 SLA,有效提升營運效率與客戶忠誠度。

Genesys

Genesys
Genesys 是全通路的客戶體驗和聯繫中心解決方案的領導者,獲得全球超過 100 個國家/地區中超過 10,000 家公司的信賴。

NICE

Launched 1992-5
Pricing Model Paid
Starting Price
Tech used Google Tag Manager,Next.js,Gzip,OpenGraph,Webpack,Nginx
Tag Customer Engagement,Customer Service

Genesys

Launched 1997-07
Pricing Model Paid
Starting Price
Tech used Google Analytics,Amazon AWS CloudFront,Cloudflare CDN,WordPress,Google Cloud Platform,HTTP/3,JSON Schema,OpenGraph,HSTS
Tag Customer Service,Customer Engagement,Contact Management

NICE Rank/Visit

Global Rank 101255
Country United States
Month Visit 536352

Top 5 Countries

42.08%
9.53%
6.41%
3.2%
3.12%
United States India United Kingdom Canada Germany

Traffic Sources

2.92%
1.51%
0.1%
9.29%
45.16%
41.01%
social paidReferrals mail referrals search direct

Genesys Rank/Visit

Global Rank 100906
Country United States
Month Visit 466761

Top 5 Countries

29.42%
10.58%
6.84%
6.06%
5.42%
United States Japan Czech Republic Australia India

Traffic Sources

1.61%
1.12%
0.1%
8.43%
47.61%
41.12%
social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing NICE and Genesys, you can also consider the following products

CCXai - 運用 CCXai,全面提升顧客互動。這個 AI 驅動的平台,能整合通訊、賦能服務人員,並提供具體可行的洞察。

Cognigy.AI - Cognigy AI Agents 運用生成式人工智慧,徹底革新企業級客戶服務。在語音、聊天和網路等多重管道上,提供迅速且個人化的支援。

Delight AI - Delight AI: Your proactive, personalized AI concierge. Deliver seamless, omnichannel CX with deep customer memory. Boost loyalty & cut costs.

Observe.AI - 透過 Observe.AI,革新您的聯絡中心。自主式AI能提升客服專員效率、優化客戶體驗,並確保百分之百的品質與合規性。

More Alternatives