What is Brainfish?
Brainfish empowers modern B2B SaaS companies to deliver expert, real-time support at scale, significantly enhancing customer experience without relying on traditional search bars or chatbots. It addresses the core challenge of providing consistent, high-quality contextual help that feels integrated and effortless, ensuring your human support teams can focus on complex, high-value interactions.
Key Features
✨ Ambient AI Support Agent: Experience truly invisible, contextual support directly within your product. Brainfish proactively guides users with real-time assistance, preventing issues before they escalate into support tickets. It deploys and starts learning in minutes, scaling your support capacity without additional headcount.
🤝 Internal AI Copilot: Elevate your human agents with an intelligent, real-time copilot. This feature delivers smart suggestions and guidance, boosting agent efficiency, ensuring consistent responses, and building confidence when handling intricate customer queries. Your team remains at the center, empowered by AI.
📚 Automated Documentation Management: Transform your knowledge base from a manual chore into an always-current asset. Brainfish automatically generates documentation from screen recordings and continuously updates content based on real user behavior and product changes. This eliminates constant manual upkeep, ensuring customers always find accurate, up-to-date answers.
💡 Proactive Nudges: Guide your users in-flow with contextually aware nudges that transform hesitation into progress. By adapting to user behavior and leveraging a continuous learning engine, Brainfish delivers tailored suggestions, facilitating faster onboarding and smoother task completion.
Use Cases
Accelerate User Onboarding & Task Completion: Guide new users step-by-step through setup processes or complex features, adapting to their behavior to ensure a smooth, friction-free start.
Empower Support Agents for Complex Issues: Provide your support team with instant, context-rich suggestions, helping them resolve intricate customer problems more quickly and consistently, freeing them to handle truly unique challenges.
Maintain Always-Current Product Documentation: Automatically convert lengthy training videos into searchable answers or generate detailed documentation from simple screen recordings, then keep it perpetually updated as your product evolves.
Why Choose Brainfish?
Brainfish stands apart by redefining how B2B companies deliver support, moving beyond the limitations of traditional methods to offer a truly integrated and impactful solution.
Invisible, Proactive Support: Unlike conventional chatbots or search bars that require user initiation, Brainfish's Ambient AI provides contextual help before users even think to ask, significantly reducing customer effort and preventing issues from escalating into tickets.
Rapid Time-to-Value & Scalability: Deploy Brainfish and see tangible ROI within 14 days. It scales your support capabilities without requiring additional headcount, directly impacting your cost per contact while improving service quality. Smokeball, for instance, achieved an 83% self-service rate, reducing search-to-tickets by over 74%.
Effortless Documentation Maintenance: Eliminate the manual burden of keeping your knowledge base current. Brainfish's auto-updating and auto-generation features (e.g., reducing 500 hours of documentation work to just 5 hours) ensure your content is always accurate and relevant, boosting self-service resolution rates from 30% to over 76% for companies like Caremaster.
Deep Customer Insights: Beyond just support, Brainfish’s analytics surface user pain points by grouping questions by meaning and tracking user journeys, enabling you to proactively improve product flows and build customer-driven features. Mad Paws resolved over 30,000 queries in 4 months and used these insights to enhance feature adoption.
Conclusion
Brainfish offers a powerful, intelligent solution for B2B support teams aiming to scale expertise, reduce customer effort, and empower agents with precision and efficiency. By embedding contextual AI directly into the user experience, it transforms support into a seamless, proactive advantage. Explore how Brainfish can help your team achieve exceptional self-service rates and deliver unparalleled customer satisfaction.
More information on Brainfish
Top 5 Countries
66.85%
33.15%
United States
India
Traffic Sources
1.81%
0.73%
0.03%
5.65%
70.77%
21.01%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Brainfish was manually vetted by our editorial team and was first featured on 2023-03-07.
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