Capacity

Capacity is an AI-powered support automation platform that streamlines customer support processes by connecting various software tools. It offers self-service options, deflects tickets and calls, and ensures data security. With its all-in-one AI platform, Capacity helps teams automate key processes, integrate with other apps, empower agents, and reach customers instantly.

Key Features:

1. Self Service: Capacity allows customers and teams to find answers to their questions without the need for human intervention. This self-service feature reduces the number of support tickets, emails, and phone calls, saving time and resources.

2. Deflection of Tickets, Emails, and Phone Calls: By leveraging AI capabilities, Capacity deflects incoming support requests, reducing the workload for customer support teams. This feature ensures faster response times and improves overall customer satisfaction.

3. Secure and Compliant: Capacity prioritizes data security and compliance. It is SOC II, HIPAA, GDPR, CCPA, and FERPA compliant, making it a trusted choice for big brands. This feature ensures that customer data is protected and handled in accordance with industry regulations.

Use Cases:

1. Customer Support Automation: Capacity can be effectively utilized to automate customer support processes. By providing self-service options and deflecting support requests, businesses can enhance their customer support efficiency and reduce response times.

2. Integration with Existing Apps: The ability to easily integrate with other software tools makes Capacity a valuable asset for businesses. It allows seamless data exchange between different systems, enabling teams to access relevant information and provide accurate support.

3. Empowering Support Agents: Capacity empowers support agents by providing them with instant access to frequently asked questions (FAQs) and relevant information. This feature enables agents to provide quick and accurate responses, improving customer satisfaction and agent productivity.

Conclusion:

Capacity is an AI-powered support automation platform that offers self-service options, deflects support requests, and ensures data security. With its ability to automate key processes, integrate with existing apps, and empower support agents, Capacity helps businesses streamline their customer support operations and deliver exceptional customer experiences.