Tekst.ai

Transform your customer support operations with AI-powered automation that solves common cases, tags, prioritizes, and routes incoming tickets. By leveraging a custom AI tailored to your company's needs, you can streamline your support process, increase productivity, and reduce costs.

Key Features:

Automated Customer Service: Deploy a custom AI solution that can handle common customer cases, resolving FAQs automatically.

Ticket Tagging and Prioritization: Automatically tag and prioritize incoming tickets based on topics or importance, ensuring faster response times.

Cost Optimization: Automate the resolution of recurring questions with similar answers, enabling your agents to focus on more complex issues.

Contextual AI Training: Train the AI using past data, current routing behavior, and context specific to your company, enhancing its effectiveness.

Monitoring and Analysis: Gain valuable insights into your email and ticket handling processes through detailed dashboards, enabling continuous improvement.

File Detection and Routing: Detect file types and predict, prioritize, and route them accordingly, streamlining support for file-based inquiries.