Chad

Chad is the dedicated AI agent solution built specifically for high-growth Shopify and ecommerce stores, designed to fully automate customer service. It solves the critical problem of slow, inconsistent support by providing instant, 24/7 resolutions through true auto-resolution capabilities. For Shopify store owners, Chad ensures customers receive the immediate, policy-compliant service they demand, freeing your human agents to focus on complex, high-value interactions.

Key Features

Chad provides a comprehensive suite of tools that move beyond traditional chatbots to offer actionable, end-to-end support automation.

🤖 Deliver True Auto-Resolution and Transactional Actions

Go beyond simple text responses. Chad autonomously handles critical post-purchase transactions—including order cancellations, address edits, item swaps, and processing returns and exchanges—by integrating deeply with your logistics and payment stacks. This capability ensures complete, instant resolution without requiring human intervention, leading to measurable efficiency gains (brands using Chad have reached 43% automation in under two months).

🛡️ Policy-Driven Compliance and Effortless Fine-Tuning

Your AI agent is trained exclusively on your specific store policies, guaranteeing that all automated actions and responses are fully compliant and accurate. Use the extremely simple copy-paste setup to instantly update policies and leverage intuitive fine-tuning controls to achieve the perfect brand tone and conversational accuracy.

📈 Continuous Self-Learning and Optimization

Chad’s enterprise-grade AI is self-learning, automatically updating and refining its knowledge base as your website evolves, new products launch, and policies change. By analyzing existing support ticket logs when integrated with your helpdesk, the system continuously improves its performance and ensures the helpdesk content is always current and relevant without manual upkeep.

🌐 Global Shipment Tracking and Self-Serve Options

Instantly provide customers with real-time tracking information across an extensive network of 1,524 worldwide couriers. This self-serve capability drastically reduces the volume of "Where Is My Order" (WISMO) tickets, empowering customers to find answers and resolve issues independently.

Use Cases

Chad seamlessly integrates into your daily operations to deliver tangible, measurable improvements in customer satisfaction and operational efficiency.

1. Streamlining Post-Purchase Operations and Reducing Backlogs During peak sales periods, the influx of basic transactional tickets often overwhelms human agents. Chad automatically categorizes incoming tickets and instantly resolves common, critical requests—such as order tracking, initiating returns, or changing an address. This automation has allowed brands to cut their First Response Time (FRT) by over 80%, ensuring human agents can dedicate their time exclusively to complex, high-value customer issues.

2. Converting Service Interactions into Sales Opportunities Chad’s sophisticated multi-agent model detects customer intent and even emotional tone, allowing it to provide human-level service. When a customer asks about the sizing, fit, or availability of a specific product, the AI proactively detects potential sales moments and introduces relevant new products or premium versions, blending problem-solving with proactive revenue generation.

3. Maintaining Policy Consistency and Accuracy If a customer submits a complex inquiry about military discount eligibility, warranty coverage, or specific return windows, Chad instantly cross-references the current, updated store policy to deliver a precise, verifiable answer. This eliminates the risk of human error or inconsistency, ensuring all customers receive the exact same policy-compliant service 24/7.

Unique Advantages

Chad delivers functionality and integration depth that distinguishes it from traditional AI chat solutions, focusing on autonomous action and seamless compatibility.

True End-to-End Automation

Unlike basic chatbots that only generate text responses, Chad integrates deeply with your entire operational stack (ticketing, payments, logistics). This allows the AI to autonomously take action—processing cancellations, updating addresses, and initiating refunds—delivering verifiable auto-resolution rather than just conversation.

Compatibility, Not Constraint

Chad is built to work with your existing business tools. It integrates seamlessly with all major customer support platforms, including Gorgias, Zendesk, and Freshdesk, as well as the Shopify ecosystem. This ensures a smooth agent handoff when necessary, allowing you to leverage Chad’s automation without being locked into a proprietary or closed system.

Setup in Under 30 Minutes

Achieve an extremely fast time-to-value. Chad requires zero technical expertise for setup; there are no laborious decision trees or complex dialog flows to map out. You simply install the app and copy-paste your existing store policies and FAQs, allowing the AI to instantly scan and learn your guidelines.

Conclusion

Chad empowers Shopify store owners to deliver 24/7, human-level customer service that adheres strictly to brand policy while driving significant efficiency and revenue. Stop managing endless backlogs and start leveraging enterprise-grade AI that takes verifiable action.