Dialpad

Dialpad is the single, AI-powered platform that unifies all your customer communications—from calls and messages to meetings and contact center interactions. It’s designed for businesses that want to move beyond simple conversations and start extracting actionable intelligence from every touchpoint. You can connect with customers more effectively, coach teams in real time, and deliver consistently excellent experiences, all from one intuitive interface.

Key Features

💬 Unify All Communications Bring your calls, video meetings, and messaging together in one streamlined application. Dialpad eliminates the need to switch between different tools, providing a single source of truth for every conversation and integrating seamlessly with your essential apps like Google Workspace, Microsoft 365, Salesforce, and Zendesk.

🤖 Automate Post-Call Work with Ai Recaps Stay fully present in your conversations without worrying about taking notes. Dialpad’s AI automatically transcribes calls in real time, then generates concise summaries with highlighted action items and key moments. This feature alone saves agents an average of 30 hours per month and improves post-call efficiency by 50%.

📈 Coach Teams in Real Time with Ai Live Coach Transform every conversation into a coaching opportunity. Ai Live Coach listens to calls as they happen and provides agents and sales reps with real-time guidance, surfacing relevant playbook information and answers to customer questions on the spot. This empowers your team to handle complex queries and close deals more effectively.

📊 Measure Satisfaction on Every Call with Ai CSAT Go beyond traditional surveys and gain a complete view of customer satisfaction. Dialpad’s AI analyzes conversational cues to generate a Customer Satisfaction (CSAT) score for over 90% of your interactions—a massive leap from the 15% industry average for survey-based methods. This gives you immediate, actionable insight into team performance.

Use Cases

For High-Performing Support Centers Empower your agents to resolve issues faster and boost customer satisfaction. With real-time Ai assistance, agents can confidently answer any question, while managers use Ai Scorecards to automate quality assurance. The result is a 20% reduction in average handle time and a significant increase in CSAT scores.

For Results-Driven Sales Teams Equip your sales reps with the tools to close deals more effectively. Dialpad Sell provides real-time Ai coaching during calls, helping reps navigate objections and stick to winning playbooks. Automated summaries and CRM integrations reduce administrative work, allowing your team to focus on what they do best: selling.

For Seamless Business & Team Collaboration Unite your entire organization on a single, reliable platform. Dialpad Connect streamlines internal and external communication with intuitive voice, video, and messaging. Ai-powered meeting summaries ensure no one misses a key decision or action item, keeping projects moving forward.

Unique Advantages

While many platforms offer communication tools, Dialpad provides a distinct intelligence layer that drives measurable business outcomes.

• Proprietary, Business-Focused AI: Unlike platforms that rely on generic, third-party AI models, Dialpad's AI is purpose-built in-house and trained on over 10 billion minutes of business conversations. This ensures unmatched accuracy, speed, and relevance for sales and service interactions.

• Real-Time, Not Just Post-Call: While many tools provide post-call analytics, Dialpad delivers real-time Ai Live Coaching and Ai-powered playbooks during the conversation. This proactive guidance helps agents and reps win in the moment, not just review what went wrong later.

• Comprehensive, Automated Quality Management: Dialpad is the only platform that automatically generates an Ai CSAT score for over 90% of customer interactions. This provides a continuous, comprehensive view of performance that legacy systems, which rely on sparse survey feedback, simply cannot match.

• Guaranteed Enterprise-Grade Reliability: The platform is built on a unique dual-cloud architecture, offering a 100% Uptime SLA for enterprise-grade resilience. This design eliminates single points of failure, ensuring your teams stay connected when it matters most.

Conclusion

Dialpad isn't just another communication tool; it's an intelligence engine for your business. By embedding proprietary AI into every call, message, and meeting, it empowers your teams to perform at their best and turns every interaction into a valuable asset. It’s the clear choice for enterprises seeking a secure, reliable, and deeply integrated platform that delivers remarkable outcomes.

Explore how Dialpad can transform your customer communications!