Gnani.ai

Gnani.ai offers a comprehensive, full-stack platform empowering enterprises to design, deploy, and manage advanced AI agents across all customer interaction channels. It directly addresses the critical need for businesses to scale customer experience operations efficiently, reduce costs, and deliver personalized, human-like interactions that drive measurable impact.

Key Features

• 🗣️ Omnichannel, Multilingual AI Agents: Deploy intelligent agents seamlessly across voice, chat, SMS, WhatsApp, and email, ensuring consistent, human-like interactions in over 40 languages, including 12+ Indian languages. This robust capability allows you to scale service while maintaining a local, personalized feel for your global customer base.

• ⚙️ Advanced Agentic AI Workflows: Leverage integrated Large Language Models (LLMs) and Specialized Language Models (SLMs) to build sophisticated agents that deeply understand intent, trigger complex workflows, and proactively complete tasks end-to-end. These agents act autonomously, from lead qualification to debt recovery, truly "getting things done."

• 🛠️ No-Code Agent Builder (Inya): Empower your teams to rapidly design and deploy custom AI agents with an intuitive drag-and-drop interface, significantly reducing the need for extensive coding. This accelerates your AI journey, allowing you to launch production-ready agents in a matter of days.

• 🧠 Real-Time Agent Assist (Inya Assist): Augment your human agents with AI-powered support, providing in-call coaching, automatic note-taking and summarization, smart reply suggestions, and guided workflows. This boosts agent efficiency by up to 18% and can improve customer satisfaction (CSAT) by 30%.

• 🔒 Frictionless Voice Biometrics (Inya Shield): Securely authenticate users in under 5 seconds using advanced AI-powered voice biometrics, even in noisy environments or across different languages. This capability reduces Average Handling Time (AHT) by 40 seconds and enhances fraud detection rates to over 99%, without adding friction for legitimate customers.

Use Cases

• Automated Collections & Lead Qualification: Utilize AI agents to proactively engage customers for collections, personalize payment reminders, and process payments, as demonstrated by a leading NBFC achieving a 63% collection rate. Similarly, agents can qualify leads and schedule meetings automatically, driving significant revenue uptick for marketing and sales.

• Real-time Agent Performance Enhancement: Equip your human agents with Inya Assist for instant, AI-powered coaching, automatic call summarization, and context-aware response suggestions during live interactions. This not only speeds up agent training by 70% but also enhances overall agent efficiency, leading to higher customer satisfaction.

• Secure, Frictionless Customer Authentication: Implement Inya Shield for instant, secure customer verification across all channels. This capability dramatically reduces average handling time by 40 seconds, improves customer experience through faster service, and significantly bolsters fraud detection with an accuracy of over 99%.

Unique Advantages

Gnani.ai stands apart by offering a truly comprehensive and high-performing AI agent platform designed for enterprise-grade operations:

• Unrivaled Multilingual & Multimodal Reach: Unlike many providers, Gnani.ai supports over 40 languages, including 12+ Indian dialects, and operates seamlessly across voice, chat, SMS, email, and even avatars. This ensures your agents connect authentically with a diverse global customer base, maintaining a local feel at scale.

• True Agentic AI with Full-Stack Capabilities: Go beyond scripted NLP. Gnani.ai leverages a comprehensive Gen-AI architecture with integrated ASR (Automatic Speech Recognition), custom SLMs (Specialized Language Models), and TTS (Text-to-Speech). This enables agents that understand context, act autonomously, and truly "get things done" end-to-end, delivering tangible results.

• Accelerated Deployment & Proven ROI: With its no-code builder, pre-built flows, and over 100 integrations, Gnani.ai enables rapid agent deployment in as little as 7 days. Customers consistently report significant operational expenditure savings (60%+), improved First Contact Resolution (80%), and substantial revenue impact ($10B+ across 100B+ conversations).

• Industry-Leading Security & Performance: The platform is engineered for high accuracy, low latency (<800ms), and robust security, including advanced anti-spoofing voice biometrics (99%+ fraud detection). This ensures a secure, reliable, and frictionless experience for both your business and your customers.

Conclusion

Gnani.ai empowers enterprises to transform their customer experience operations through intelligent, omnichannel AI agents that deliver real, measurable outcomes. By combining advanced AI capabilities with ease of deployment, a full-stack architecture, and robust security, you can achieve significant operational savings, boost customer satisfaction, and drive substantial revenue growth. Explore how Gnani.ai can accelerate your AI journey today.