Harvey

Hiver is a Gmail-based helpdesk software that transforms Gmail into a multi-channel helpdesk, allowing users to manage email support, live chat, knowledge base, phone, and WhatsApp support all within Gmail. It is a user-friendly and intuitive platform that offers 24/7 support and leverages Gmail's AI capabilities. With Hiver, teams can provide world-class support and improve efficiency by up to 80%.

Key Features:

1. Multi-channel helpdesk: Hiver brings together email, live chat, knowledge base, and voice communication within Gmail, eliminating the need to switch between different tools.
2. Hiver for Customer Service: Manage email support, live chat, knowledge base, phone, and WhatsApp support directly from Gmail.
3. Hiver for Finance Operations: Collaborate on invoices, cash collection requests, bookkeeping queries, and more to ensure smooth company operations.
4. Hiver for People Operations: Provide accurate responses to employee queries related to payroll, company policies, benefits, and more.
5. Hiver for ITSM: Stay on top of technical issues faced by employees, assign tickets based on expertise, and deliver faster resolutions.
6. Intuitive setup and use: Hiver is easy to set up and use, with no need to learn a new interface.
7. Generative AI capabilities: Leveraging Gmail's AI capabilities, Hiver enhances day-to-day operations.
8. 24/7 support: Hiver offers white-glove onboarding and 24/7 support on all plans.
9. Cost-effective: Pay only for the features needed, with no hidden costs or extra charges for training or support.

Hiver is a powerful and user-friendly Gmail-based helpdesk software that streamlines communication channels and enhances team efficiency. With its intuitive setup, generative AI capabilities, and 24/7 support, Hiver is trusted by over 1500 companies worldwide. By transforming Gmail into a multi-channel helpdesk, Hiver enables teams to provide world-class support and improve productivity by up to 80%. Sign up for a free 7-day trial and experience the benefits of Hiver for yourself.