What is Intone?
InTone is a cutting-edge AI voice platform designed to enhance accents in real-time, making cross-cultural communication smoother and more effective. Tailored for call centers and BPOs, InTone helps businesses increase profitability, boost customer satisfaction, and expand their global talent pool by eliminating language-related barriers. Fully SOC 2 compliant and easy to integrate, InTone works seamlessly with your existing calling software, supporting 15+ English dialects with natural-sounding voice output.
Key Features:
🎯 Increase Profitability
Gain customer trust from the first interaction, leading to improved conversion rates and higher revenue.😊 Boost Customer Satisfaction
Eliminate miscommunications and awkward requests for repetition, leading to better CSAT/NPS/CES scores.🌍 Expand Hiring Pool
Overcome language barriers and recruit from a diverse, global workforce with ease.🚀 Foster Agent Productivity
Create an ideal work environment that allows agents to focus on meaningful customer interactions.
Use Cases:
Call Center Customer Support
A call center in the Philippines uses InTone to enhance agent accents when speaking with customers in the U.S. This leads to clearer conversations, fewer misunderstandings, and a 15% increase in customer satisfaction scores within the first month.Global BPO Expansion
A business process outsourcing company in India leverages InTone to recruit agents from non-traditional English-speaking regions. The platform's accent enhancement allows the company to expand its hiring pool, reducing recruitment costs by 10%.Healthcare Customer Service
A U.S.-based healthcare provider integrates InTone to ensure clear communication between their English-speaking customers and support agents from various countries. The result is a 30% improvement in scheduling rates due to enhanced customer trust and clarity.
Conclusion:
InTone offers a powerful, AI-driven solution for businesses looking to improve cross-cultural communication. By enhancing accents in real-time, InTone not only boosts customer satisfaction but also drives profitability and operational efficiency. With seamless integration, robust privacy measures, and support for multiple English dialects, InTone is an essential tool for call centers and BPOs aiming to excel in a global market.
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