Intryc

Intryc is an all-in-one AI platform designed to transform customer experience by automating quality assurance, delivering actionable insights, and providing personalized agent training. It helps CX and QA teams move beyond traditional, manual processes to streamline operations, boost agent performance, and proactively uncover critical customer pain points.

Key Features

• AutoQA for Scalable Audits 🤖 Eliminate manual QA work by automating your evaluation process. Intryc allows you to customize AI scorecards, create intelligent sampling rules, and manage workflows in AI, manual, or co-pilot modes. Our AI continuously improves based on your feedback, guaranteeing 90% accuracy to ensure no critical conversation is missed.

• Real-life AI Simulations for Agent Training 🚀 Cut onboarding time in half and reduce risk by 40% with simulations of real customer scenarios. Agents practice with past tickets, knowledge base articles, and helpdesk actions before taking live tickets, ensuring they ramp faster, make fewer mistakes, and deliver better customer experiences from day one. You receive real-time AI scoring and feedback.

• Agent Performance Insights for Root Cause Analysis 🔍 Stop wasting time on manual ticket reviews. Intryc's Insights uncover the root causes of client frustrations in real-time, providing deep DSAT and sentiment analysis. You can quickly identify organizational patterns and individual performance issues across all communication channels and languages, moving from anecdotal observations to data-driven solutions.

• AutoCoaching for Continuous Improvement 🧠 Turn every support interaction into a coaching opportunity. Agents receive instant, personalized feedback based on QA insights. AutoCoaching saves team leads hours by automatically generating coaching content with root causes, summaries, and tailored action points, directly pinpointing underperforming behaviors to boost agent performance.

Use Cases

• Streamline Your QA Process: As a QA Lead, you can leverage Intryc to reduce time spent on mundane tasks like ticket selection by up to 90%, even with complex ticket ownership workflows. Automate sampling and workload distribution, allowing your team to focus on strategic improvements rather than administrative burdens.

• Accelerate Agent Onboarding and Skill Development: For L&D Managers, Intryc's AI simulations can cut onboarding time by 70%. New and existing agents practice real-life scenarios, receiving immediate, data-driven feedback, which enables them to quickly gain proficiency and confidence before engaging with live customers.

• Proactively Address Systemic CX Issues: CX Managers can utilize Intryc's evaluation insights to identify recurring client frustrations and their root causes across your entire customer base. This allows you to pinpoint areas for improvement in product, support infrastructure, or SOPs, leading to a 130% enhancement in continuous improvement insights.

Why Choose Intryc?

Intryc stands apart by addressing the inefficiencies of traditional QA methods and the limitations of older solutions, providing a dynamic and comprehensive platform:

• Guaranteed AI Accuracy: We back our AI's scoring with a 90% accuracy promise, or your money back. Our self-improving AI continuously learns from your feedback, eliminating the need for constant manual adjustments.

• Unprecedented Audit Scale and Efficiency: Break through the traditional 5% random ticket sampling ceiling. Intryc enables you to audit both human and AI agents at scale, ensuring no critical conversation is missed and significantly increasing your audit output. For example, Deel increased their audit output by 40%.

• Deep, Actionable Insights: Unlike solutions with cumbersome reporting, Intryc provides one-click access to root cause patterns across your entire customer base, in any language or channel. This moves you from a world of anecdote to precise, data-backed understanding.

• Integrated Agent Development: Intryc uniquely combines real-life AI simulations with AutoCoaching, providing a seamless loop of training, evaluation, and personalized feedback. This approach helps agents grow faster and ensures consistent, high-quality support.

• Seamless Integration and Flexibility: With one-click integration to over 20 helpdesks and knowledge base applications, Intryc fits effortlessly into your existing ecosystem. Our customizable scorecards and intelligent sampling rules adapt to your unique QA framework, not the other way around.

Conclusion

Intryc empowers your customer experience teams to deliver exceptional support by leveraging advanced AI for quality assurance, deep insights, and personalized agent training. Move beyond outdated methods and transform your customer support into a growth engine. Explore how Intryc can help you achieve unparalleled efficiency, accuracy, and customer satisfaction.