What is Intelswift?
Intelswift is an AI-powered customer service platform designed to automate your support operations intelligently. It frees your human agents from handling repetitive, first-level inquiries, allowing them to focus on the complex, high-value work that requires empathy and nuanced problem-solving. By integrating directly with your systems, Intelswift provides a support layer that takes real action, resolving issues faster and more effectively.
Key Features
✨ AI That Acts, Not Just Answers Unlike traditional chatbots that only provide information, Intelswift's AI Agents use "AI Actions" to connect directly with your backend systems. This allows the AI to perform meaningful tasks like authenticating a user, freezing a compromised credit card, creating a support case, or processing a refund—all within the conversation, without needing to escalate.
🤝 Smart AI & Human Collaboration Intelswift’s AI Agent serves as the intelligent front line, handling all Level 1 support conversations. When an issue requires a human touch or a customer requests it, the system executes a seamless, context-aware handoff to a live agent. This tiered approach ensures routine queries are solved instantly while complex problems get the expert attention they deserve.
🚀 Empower Your Team with an AI Copilot Swift Copilot works alongside your human agents in real time. It provides instant response suggestions, summarizes long ticket histories at a glance, and helps maintain a consistent, on-brand tone. This empowers every agent, new or experienced, to resolve issues faster, more accurately, and with greater confidence.
📊 Actionable Performance Analytics Move beyond basic metrics with an AI-driven analytics suite. You can track agent performance, monitor customer sentiment in real time, and identify operational bottlenecks before they become major issues. With fully customizable reports, you can focus on the insights that directly impact your business goals, from Customer Satisfaction (CSAT) to First Contact Resolution (FCR).
Use Cases
Automate Urgent Financial Inquiries: A customer reports suspicious charges on their credit card via chat. The Intelswift AI Agent authenticates their identity with a one-time code, immediately freezes the card to prevent further fraud, opens a formal case, and confirms these actions with the customer—all in under a minute.
Streamline Order Management: A customer asks for the status of their recent order. The AI Agent accesses your order management system, provides the real-time shipping status and tracking link, and offers to notify them of delivery updates, completely resolving the inquiry without human intervention.
Improve Agent Onboarding and Performance: A new support agent is handling a complex technical ticket. Swift Copilot analyzes the customer's query and suggests a step-by-step solution based on a similar, successfully resolved case from your knowledge base, reducing training time and improving resolution quality.
Why Choose Intelswift?
Intelswift is engineered to deliver measurable improvements to your support operations by focusing on action and integration, not just conversation.
Go Beyond Answers with Actionable AI: While other platforms stop at generating replies, Intelswift connects to your core business systems to execute tasks, providing complete resolutions automatically.
Achieve Verifiable Business Outcomes: Teams using Intelswift see tangible results, including up to 40% faster resolution times, 60% fewer escalations to human agents, and a 3x increase in personalized interactions.
A Truly All-in-One Platform: Your subscription includes the complete toolkit—Helpdesk, Voice, AI Agents, Swift Copilot, Analytics, and Integrations—with no hidden fees. This simplifies your tech stack and provides predictable, transparent pricing.
Rapid, No-Code Deployment: You don't need a team of developers to get started. You can create a tailored AI Agent in minutes by simply providing a link to your website or knowledge base and embed the widget on your site with a simple copy-paste.
Conclusion:
Intelswift provides the intelligent automation layer your customer service team needs to operate at its full potential. By handling routine tasks with an AI that can take decisive action, you empower your team to focus on building customer relationships and solving the toughest problems.
Explore how Intelswift can help you deliver faster, smarter, and more effective customer support.
More information on Intelswift
Launched
2019-2
Pricing Model
Free Trial
Starting Price
$19 /Month/Seat
Global Rank
3411995
Follow
Month Visit
<5k
Tech used
Sign in with Google,Amazon AWS CloudFront,Google Fonts,Gzip,Progressive Web App,Amazon AWS S3
Top 5 Countries
100%
United States
Traffic Sources
9.64%
1.27%
0.19%
12.66%
33.58%
41.83%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Intelswift was manually vetted by our editorial team and was first featured on 2024-03-22.
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