LiveChatAI

Are you leaving potential sales on the table because customers can't get immediate answers on your website? Do your customers face frustrating wait times when they need help? LiveChat's Advanced Business plan offers a powerful solution: instant, personalized customer service right on your website, turning browsers into buyers and building lasting customer loyalty.

What LiveChat Does for You

Imagine having a dedicated team of support agents available 24/7, proactively engaging your website visitors, answering questions, and guiding them through the purchase process. That's the power of LiveChat. It's more than just a chat box; it's a complete customer service and helpdesk platform designed to increase sales, improve customer satisfaction, and streamline your support operations. It's faster than email, more efficient than phone support, and used by over 36,000 companies in 150 countries.

Key Features that Drive Results:

• 🚀 Proactive Engagement: Don't wait for customers to reach out. Automatically invite website visitors to chat based on their behavior, offering help exactly when they need it. This means you can proactively address potential roadblocks and guide customers towards a purchase.

• 💬 Real-Time Typing View: See what customers are typing before they send their message. This gives you a head start in crafting the perfect response, significantly reducing response times and boosting efficiency.

• 📝 Canned Responses: Quickly answer frequently asked questions with pre-written responses. Save valuable time and ensure consistent, accurate information across your team.

• 🎫 Ticketing System: Never miss a customer inquiry, even outside of live chat hours. The integrated ticketing system ensures every question receives a prompt response. This provides seamless 24/7 support, improving customer satisfaction even when your team is offline.

• 📈 Detailed Reporting & Analytics: Track key performance indicators (KPIs) like chat duration, response times, customer satisfaction ratings, and agent performance. Gain valuable insights into your support operations and identify areas for improvement.

• 👥 Agent Supervision & Collaboration: Monitor live chats and provide real-time feedback and training to your team. This ensures consistent service quality and helps your agents develop their skills.

• 🎨 Customizable Chat Window: Match the look and feel of your website with a fully customizable chat window, including your company logo and brand colors. Maintain a consistent brand experience and build trust with your customers.

• 📱 Multi-Platform Support: Respond to chats from anywhere – your desktop (Windows, macOS, web browser), or on the go with dedicated mobile apps (iOS, Android). This ensures you're always available to your customers, regardless of your location.

• 🔐 Bank-Level Security: Your data and customer conversations are protected with the highest security standards. Rest assured that your information is safe and secure.

• ⚙️ Seamless Integrations: Connect LiveChat with your favorite CRM, marketing automation, and other business tools. Streamline your workflow and enhance the power of your existing software stack.

• ⬆️ Chat History Access: Easily view previous interactions during a chat. Provide the necessary context to assist customers and enhance their expereince.

• ⭐ Customer Feedback: Gather customer feedback and utilize it to boost service quality.Enhance your performance based on customer response.

Use Cases:

1. E-commerce Boost: A potential customer is browsing your online store, hesitating over a product. A LiveChat agent proactively initiates a chat, answers their questions about sizing and shipping, and guides them through the checkout process, securing a sale that might have been lost.

2. Proactive Tech Support: A user is exploring your software's pricing page. A LiveChat agent automatically offers assistance, clarifying the different plans and features, and helping the user choose the best option for their needs, leading to a new subscription.

3. Efficient Customer Service: A customer has a question about their order status. Instead of waiting on hold or sending an email, they connect with a LiveChat agent instantly. The agent uses the canned response feature to quickly provide the tracking information, resolving the issue in seconds and leaving the customer satisfied.

From Browsers to Buyers: The LiveChat Advantage

LiveChat isn't just about answering questions; it's about building relationships and driving business growth. With its powerful features, intuitive interface, and proven results , LiveChat empowers you to provide exceptional customer service and convert more website visitors into loyal customers.