What is Menni.ai?
Menni is an AI-powered platform designed to transform your customer service operations. It integrates seamlessly across multiple channels to handle inquiries, automate tasks, and provide instant support around the clock. By leveraging advanced AI, Menni gives your support staff a rest, allowing them to focus on complex issues while ensuring your customers always receive timely, accurate assistance.
Key Features
Here are the core capabilities Menni offers to enhance your customer interactions:
🌐 Multi-Channel Integration: Menni connects effortlessly with major platforms your customers use, including Messenger, WhatsApp, Instagram, Google Reviews, and more. This ensures you can provide consistent, automated support wherever your customers reach out.
🛍️ E-commerce & Booking Automation: Integrate with platforms like Shopify, WooCommerce, and Bókun to automate support specific to online retail and tour/activity bookings. Your AI agent can recommend products, manage orders, and even process, modify, or cancel bookings directly.
📞 AI Phone Assistant: Our Phone AI solution handles incoming calls 24/7, understanding and responding in over 100 languages, including Icelandic. It can answer common questions, provide information, and forward calls to staff when human intervention is needed, potentially handling over 70% of calls automatically.
📧 Smart Email Management: Menni’s Email AI prioritizes, categorizes, and generates instant, accurate replies to incoming emails. This streamlines your inbox, ensures messages are routed to the correct teams, and provides customers with fast, personalized responses.
🤖 24/7 AI Availability: Across all integrated channels, Menni's AI agent is available around the clock. This means your customers receive instant answers to their queries anytime, significantly easing the load on your human support team and improving response times.
Use Cases
See how Menni can address common business challenges:
Handling Booking Queries: A customer messages your Instagram page late at night asking to change their tour date. Menni receives the message, identifies the intent, connects with your Bókun system, verifies the booking details, and processes the date change, confirming it with the customer instantly, without needing staff intervention.
Automating E-commerce Support: An online shopper visits your website after hours and asks via chat about the status of their order and returns policy. Menni integrates with your e-commerce platform (e.g., Shopify), retrieves the order status, provides the tracking link, and clearly explains your return process, all within seconds.
Managing Peak Call Volume: During a busy period or outside business hours, Menni's Phone AI answers incoming calls. For frequent questions like "What are your opening hours?" or "How do I find your location?", the AI provides immediate, accurate answers. If a customer has a complex issue, the AI intelligently forwards the call to the appropriate staff member during business hours, ensuring no call is missed.
Why Choose Menni?
Menni provides a comprehensive AI solution that seamlessly integrates across multiple channels, not just one. Its specific integrations for e-commerce and booking platforms offer tangible automation benefits for relevant businesses. With 24/7 availability and the ability to handle inquiries in over 100 languages, Menni is designed to significantly reduce your support team's workload and elevate your customer service efficiency.
Conclusion
Menni offers a robust, integrated AI platform to automate routine customer interactions across chat, phone, and email. It empowers your business to provide faster, more consistent support around the clock, freeing up your team to focus on high-value tasks. Explore how Menni can streamline your operations and enhance your customer experience.
More information on Menni.ai
Launched
2024-11
Pricing Model
Free Trial
Starting Price
Global Rank
Follow
Month Visit
<5k
Tech used
Menni.ai was manually vetted by our editorial team and was first featured on 2025-06-08.
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