What is Lemni?
Are customer inquiries piling up faster than your team can handle them? Do you dream of providing instant, personalized support without constantly expanding your team? Lemni offers a solution. It allows you to create AI agents that handle customer interactions across all your channels—from phone calls and emails to proactive outreach—ensuring a personal touch, regardless of your company's growth.
Key Features:
Automate Customer Interactions: Deploy AI agents to manage inbound requests, provide 24/7 support, and deliver personalized communications (emails, texts) – all without increasing your headcount.
Customize AI Agents in Minutes: Easily configure AI agents with specific instructions and actions, tailoring them to your unique business needs and customer interaction workflows. No coding required.
Integrate with Your Existing Tools: Connect Lemni with the tools your team already uses (Gmail, HubSpot, Shopify, Stripe, etc.) through plug-and-play actions. Agents can then perform tasks like drafting emails, creating contacts, or processing refunds.
Train Agents on your Buisness: Make your AI agents truly understand your business. Upload documents (PDFs, spreadsheets, etc.) and link to webpages (FAQs, product pages) to provide them with the knowledge they need.
Maintain Control and Oversight: Your team can monitor and approve every action taken by AI agents through a centralized inbox. This ensures quality and allows for intervention when needed.
Support Any Language: Break down language barriers and scale globally. Lemni's AI agents can communicate effectively in over 180 languages.
Choose Your Preferred AI Model: Select the Large Language Model (LLM) that best fits your needs (GPT-4o, Claude 3.7 Sonnet, Mistral Large) and switch between them instantly.
Align behavior: Align agents behavior with set up rules that reflect your brand.
Use Cases:
E-commerce Order Issues: A customer, Jane, emails about a missing discount on her yearly subscription. Lemni's AI agent identifies the issue, verifies the purchase, initiates a refund, and sends Jane a confirmation email – all within minutes, and without any human intervention (until final approval).
Technical Support Request: A user, Nelson, reports a bug in your application. The AI agent receives the report, creates a detailed issue in GitHub (including steps to reproduce and customer details), and notifies the engineering team via Slack – streamlining the bug-fixing process.
Proactive Customer Engagement: You want to re-engage customers who have canceled their subscriptions. Lemni's AI agent can send personalized emails to these customers, offering support, gathering feedback, and potentially winning them back.
Conclusion:
Lemni offers a practical way to scale your customer interactions without sacrificing the personal touch. By automating routine tasks and empowering your team to focus on complex issues, Lemni helps you improve customer satisfaction and operational efficiency. It's a straightforward solution for businesses looking to provide exceptional customer experiences at any scale.
More information on Lemni
Launched
2002-03
Pricing Model
Free Trial
Starting Price
Global Rank
3055180
Follow
Month Visit
7.1K
Tech used
Google Analytics,Google Tag Manager,LinkedIn Insights,Framer,Google Fonts,Gzip,HTTP/3,OpenGraph,HSTS
Top 5 Countries
52.5%
16.75%
13.15%
11.69%
4.89%
United States
India
Indonesia
France
United Kingdom
Traffic Sources
7.94%
1.18%
0.08%
17.29%
22.29%
51.15%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Lemni was manually vetted by our editorial team and was first featured on 2025-02-28.
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