What is SAMMY?
Keeping your users happy and engaged is crucial for success. But creating and maintaining up-to-date documentation, user walkthroughs, and tailored onboardings can be a massive time sink, especially as your product evolves. SAMMY is an AI-powered customer success solution designed to solve this problem. It automatically generates and updates all the resources you need to keep your users delighted, freeing you to focus on building an amazing product.
Key Features:
🧭 Generate Bespoke User Walkthroughs: Automatically create interactive guides that show users exactly how to navigate and utilize your product's features. These walkthroughs adapt to individual user roles and segments, ensuring a personalized experience.
📝 Create and Enrich Documentation: Effortlessly produce comprehensive documentation, complete with clickable screenshots and step-by-step videos. SAMMY learns your software and user needs, generating new content as required.
🔄 Auto-Refresh Everything: Never worry about outdated content again. SAMMY automatically updates all documentation and walkthroughs to match your latest product releases, ensuring consistency and accuracy.
🐛 Automated UI & E2E Testing: Proactively identify and address UI bugs before your users encounter them. SAMMY explores your app like a real user, mapping every possible click and correlating testing with support tickets to prioritize fixes.
🎨 Fully-Flexible UI Design: The generated documenation and walkthroughs can be fully customized, allowing for the UI to fit your brand.
Use Cases:
Rapid Onboarding for New SaaS Users: A new user signs up for your project management software. Instead of a generic tutorial, SAMMY creates a personalized walkthrough based on their role (e.g., Project Manager, Team Member). The walkthrough highlights the features most relevant to them, getting them up to speed quickly and efficiently.
Effortless Documentation Updates for a Growing Fintech Platform: Your fintech app releases a new feature for international payments. SAMMY automatically updates your documentation, creating new screenshots, videos, and step-by-step instructions that reflect the changes. Your support team doesn't have to lift a finger, and users have access to accurate information immediately.
Proactive Bug Detection for an E-commerce Website: Before launching a major redesign of your e-commerce checkout process, SAMMY runs automated UI tests. It identifies a potential issue where certain payment options aren't displaying correctly on mobile devices. You fix the bug before the launch, preventing user frustration and potential lost sales.
Conclusion:
SAMMY empowers you to automate the creation and maintenance of user-delighting resources. It combines documentation generation, personalized onboarding, and proactive UI testing into a single, powerful platform. By automating these crucial tasks, SAMMY frees up your team to focus on what they do best: building and improving your product.
FAQ:
Q: How does SAMMY ensure the generated content is accurate?
A: SAMMY is pre-trained to avoid AI hallucinations. It explores your application like a real user, mapping every possible interaction to create accurate and reliable content.
Q: How does SAMMY handle product updates?
A: SAMMY automatically detects changes in your product and updates all associated documentation, walkthroughs, and onboarding materials. This ensures that your users always have access to the most current information.
Q: Is SAMMY secure?
A: Yes. SAMMY is SOC 2, GDPR, and HIPAA compliant. Data is encrypted at every stage, and strict access controls are in place to protect your product and user information.
Q: How does the pricing work?
A: SAMMY charges per automated action (e.g., bug finding, documentation generation), starting at $0.30 per action. This applies equally to enterprises and startups.
Q: Does SAMMY integrate with other tools?
A: Yes. SAMMY is built for connectivity and integrates with popular tools like Zendesk, Intercom, Playwright, and Selenium, as well as in-house solutions.
More information on SAMMY
Launched
2025-01
Pricing Model
Paid
Starting Price
Global Rank
8480571
Follow
Month Visit
<5k
Tech used
Google Tag Manager,Framer,Google Fonts,Gzip,HTTP/3,JSON Schema,OpenGraph,HSTS
Top 5 Countries
54.81%
45.19%
United Kingdom
United States
Traffic Sources
6.76%
1.16%
0.06%
30.71%
31.17%
30.14%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
SAMMY was manually vetted by our editorial team and was first featured on 2025-03-23.
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