What is Twig AI?
Are you looking to empower your B2B customer support and success teams? Twig AI offers a powerful solution. It acts as an AI assistant, designed to streamline workflows, reduce support ticket volume, and enhance overall customer experience. By intelligently handling user queries and compiling contextual responses, Twig AI frees up your team to focus on more complex issues and build stronger customer relationships.
Key Features:
🤖 Automate Tier 1 Support: Delegate routine inquiries to Twig AI's intelligent agents. These agents are trained on your company's data, enabling them to answer questions and even take actions like a human agent.
🔎 Compile Contextual Responses: Twig AI's Agent-assist feature doesn't just provide generic answers. It looks up relevant customer data and information from connected datasheets to create personalized, accurate responses.
✍️ Generate Knowledge Base Articles: Twig AI can help you expand and improve your knowledge base. It uses existing data to automatically create new articles, making it easier for customers to find answers independently.
🔌 Easy Integration: Twig AI is desingned to fit into you current workflow, and integrate into your existing systems.
Use Cases:
Rapid RFP Response: Imagine receiving a Request for Proposal (RFP) with hundreds of questions about your company's capabilities. Instead of coordinating with multiple internal teams and waiting days for answers, a team member like Carolyn R. (Account Lead) used Twig AI to find answers to 200 out of 210 questions instantly.
Enhanced Team Productivity: A small customer support team, as described by Zach J., was facing the decision of whether to expand due to increasing customer growth. By implementing Twig AI, they were able to scale their operations without immediately hiring additional staff, improving their FTE-to-Revenue ratio.
Immediate Internal Information Access: Alana P. (Group Vice President, Paid Social) highlights how Twig AI eliminates the need to contact colleagues for internal information. Instead of waiting for replies, team members can use Twig AI to instantly access product details for both prospects and current clients.
Conclusion:
Twig AI is more than just a chatbot; it's a strategic tool for enhancing customer experience and boosting team efficiency. Trusted by over 1200 CX professionals, Twig AI offers a practical way to leverage AI for improved customer support, streamlined workflows, and increased productivity. With flexible pricing plans and a free trial (no credit card required), it's easy to explore how Twig AI can benefit your team.
More information on Twig AI
Top 5 Countries
42.09%
17.44%
14.15%
7.13%
6.53%
United States
Vietnam
India
Germany
Mexico
Traffic Sources
7.8%
1.16%
0.14%
9.34%
38.57%
42.52%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Twig AI was manually vetted by our editorial team and was first featured on 2023-03-25.
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