Voci

Voci is a powerful software that provides efficient transcription services for contact center calls. It offers industry-leading speed and accuracy, real-time transcripts, and compatibility with various telephony providers. With Voci's advanced features such as natural punctuation, redaction of sensitive information, and customizable language models, it ensures high-quality transcriptions. The software is cost-effective and offers unlimited usage at a fixed price.

Key Features:

1. Efficient Transcription: Voci provides the most efficient transcription in the market, allowing you to transcribe 100% of contact center calls within budget.

2. Real-Time Transcripts: Enjoy real-time transcripts during or after calls with native integrations to popular telephony providers like Amazon Marketplace and Five9.

3. Compatibility: Voci seamlessly integrates with any tech stack through its open API, making it compatible with various systems.

4. High Accuracy: Despite the noise in contact centers, Voci's ASR engine delivers industry-leading transcription accuracy out-of-the-box.

5. Customization Options: Customize language models to meet specific application requirements for enhanced accuracy and performance.

6. Transcription Enrichment Features: Benefit from features like natural punctuation, number formatting, PCI compliance for redacting sensitive information, custom vocabulary support, diarization (speaker separation), emotion analysis based on acoustics sentiment analysis.

7. Fixed Price Unlimited Usage Package: Unlike other providers who charge per hour or minute of audio transcribed separately,Voci offers a fixed price unlimited usage package ensuring low total cost of ownership.

Use Cases:

1. Contact Centers: Contact centers can utilize Voci to efficiently transcribe customer interactions for quality assurance purposes or extracting valuable insights from customer feedback.

2. Compliance Monitoring: Industries dealing with regulated data can use Voci's automatic redaction feature to ensure compliance by removing sensitive information from transcripts before storage or analysis.

3.Data Analysis & Insights Generation : Businesses can leverage Voci's accurate and fast transcription capabilities to analyze customer conversations, identify trends, and generate valuable insights for improving products or services.

4. Market Research: Researchers can use Voci to transcribe interviews or focus group discussions quickly and accurately, enabling efficient analysis of qualitative data.

Voci is a powerful software solution that revolutionizes the transcription process in contact centers. With its industry-leading speed, accuracy, and advanced features like real-time transcripts and customization options, it offers significant benefits for businesses across various industries. Whether it's ensuring compliance with sensitive information redaction or extracting valuable insights from customer interactions, Voci provides an efficient and cost-effective solution. Experience the power of Voci by accessing their API or requesting a demo now.