Yellow

Yellow.ai is a leading agentic AI platform engineered to revolutionize customer (CX) and employee experience (EX) automation for large enterprises. It empowers organizations to deploy autonomous AI agents that drive human-like conversations at scale, effectively eliminating the traditional trade-offs between service quality, operational cost, and scalability. Trusted by over 1300 global brands, Yellow.ai transforms how businesses interact, making every engagement more intelligent and efficient.

Key Features

• Autonomous Agentic AI Agents: 🧠 Yellow.ai’s platform deploys sophisticated AI agents that think, act, and respond autonomously, driving human-like conversations across voice, chat, and email. Leveraging 15+ advanced LLMs and an Agentic RAG architecture, these agents understand complex intent, retrieve accurate information, and execute business goals while dynamically maintaining conversational context.

• Comprehensive Omni-channel Engagement: 💬 Reach your customers wherever they are with support across 35+ channels and 135+ global languages. These dynamic AI agents quickly detect sentiment and ensure empathetic interactions, providing 24/7 self-service that significantly reduces customer effort and boosts engagement.

• Enterprise-Grade Security & Seamless Integration: 🛡️ Built with robust guardrails and certified for HIPAA, GDPR, ISO, and SOC2, Yellow.ai ensures the highest level of data security and compliance. Its native Gen-AI integration framework offers rapid deployment with 150+ pre-built integrations, connecting effortlessly with your existing tech stack for a 50% faster time to value.

• Intelligent Agent Development Lifecycle: 🛠️ Empower your teams to build, test, and optimize AI agents with unparalleled efficiency. Features like the AI Copilot provide real-time debugging and performance optimization, while Automated Testing auto-generates test cases and simulates real-world scenarios, ensuring reliable, brand-safe deployments.

• Dynamic Conversational Knowledgebase: 📚 Transform your enterprise knowledge into intelligent, interactive conversations. Powered by Agentic RAG, AI agents not only retrieve relevant data but also perform multi-step reasoning, ask clarifying questions, and trigger automated actions, providing accurate and context-aware solutions from any data source.

Use Cases

1. Enhanced Customer Support: Automate routine inquiries, provide instant troubleshooting guides, and process service requests across preferred channels like WhatsApp or your website. This frees up human agents for complex issues, resulting in up to 90% automation and a 40% higher CSAT.

2. Streamlined Employee Experience: Provide 24/7 self-service for common HR questions, IT support, or internal knowledge retrieval. Employees get immediate, accurate answers, reducing wait times and allowing them to focus on higher-value tasks.

3. Proactive Customer Engagement: Leverage omni-channel capabilities to send personalized updates, manage appointments, or gather feedback across 35+ platforms. This drives 60% more engagement and fosters stronger customer relationships.

Why Choose Yellow.ai?

Yellow.ai stands apart by fundamentally redefining enterprise service automation, delivering tangible outcomes that eliminate traditional trade-offs:

• Unmatched Automation & Cost Savings: Achieve up to 90% automation, leading to a 60% reduction in operational costs. Our AI agents handle inquiries with a less than 1% hallucination rate, ensuring reliable, accurate responses every time.

• Superior Customer & Employee Satisfaction: Experience a 40% increase in CSAT scores and 60% more engagement through instant, human-like, and empathetic interactions across over 35 channels.

• Rapid Deployment & High Scalability: Go to market 2x faster and achieve 50% faster time to value thanks to 150+ pre-built integrations. The platform scales effortlessly to manage billions of conversations annually, supporting 135+ languages.

• Intelligent Agentic RAG: Unlike basic retrieval systems, Yellow.ai’s Agentic RAG not only retrieves accurate data but also performs intelligent reasoning and takes actions autonomously, providing multi-step solutions within a single conversation.

• Robust Enterprise Security: Rest assured with enterprise-grade security, backed by HIPAA, GDPR, ISO, and SOC2 certifications, and built-in Responsible AI principles to protect sensitive data.

Conclusion

Yellow.ai provides a powerful, secure, and intelligent platform that transforms how enterprises deliver service. By leveraging autonomous AI agents, you can achieve unparalleled efficiency, elevate customer and employee experiences, and drive measurable business results. Discover how Yellow.ai can redefine your enterprise service automation.