What is 247.ai?
Imagine a contact center where technology understands customer needs, delivering personalized, efficient experiences across all touchpoints. 247.ai, the winner of the 2023 Future of Work Agent Experience Award, integrates decades of contact center expertise with cutting-edge AI, transforming interactions and propelling your customer service to new heights. Our Engagement Cloud platform boosts NPS scores by 25%, drives 10% sales growth, and automates over 60% of service inquiries, all while ensuring operational excellence.
Key Features:
-
Conversational AI Leadership: Our AI comprehends and automates over 50% of human interactions, enhancing efficiency and personalization.
-
AI/HI Blending: Combining AI with human agent insights accelerates resolutions and enriches customer engagements.
-
Omnichannel Leadership: Seamlessly integrates voice and messaging channels, enabling consistent, integrated experiences everywhere.
-
Operational Excellence: Encoded with 20+ years of contact center operations knowledge, ensuring each solution drives actionable results.
-
CX & Sales Boost: Improves NPS and CSAT scores, driving sales growth through personalized campaigns and high-value interactions.
Use Cases:
-
A travel company deploys 247.ai's AI-powered assistance, providing 24/7 help for booking flights and hotels, improving customer satisfaction and reducing call center costs.
-
A retail brand enhances its customer support by deploying 247.ai's omnichannel solution, ensuring seamless experiences for customers across digital and voice channels, resulting in higher sales conversions.
-
A healthcare provider uses 247.ai's AI technology to automate appointment scheduling and FAQs, ensuring efficient service and freeing up staff for more complex issues.
Conclusion:
247.ai's combination of AI, industry-leading expertise, and a focus on customer experience is transforming the face of customer service. Boost your contact center operations with our solutions, ensuring your agents are more effective, your customers are happier, and your business thrives. Embark on this innovative journey today.
FAQs:
-
How does conversational AI improve customer experiences?Our AI technology understands customers' needs by analyzing their language, context, and intent. By automating routine interactions, it ensures quick resolutions and frees agents to focus on complex cases, enhancing service quality.
-
Can your AI technology work across multiple channels?Yes, 247.ai's Engagement Cloud platform is designed to work across voice, messaging, and digital channels, providing a consistent and integrated experience. This ensures customers receive the same level of service no matter how they choose to engage.
-
How does 247.ai ensure agents are empowered to handle complex queries?Combining AI with human insights, our system can anticipate customer needs, route them to the best agent, and provide the necessary information for personalized, efficient resolutions. This way, agents are ready to deliver high-quality service at all times.
More information on 247.ai
Launched
2017-12
Pricing Model
Paid
Starting Price
Global Rank
632193
Follow
Month Visit
50.8K
Tech used
WordPress,Bootstrap,Flickity,Font Awesome,Google Analytics,Google Tag Manager,Marketo,Swiper Slider,TrustArc,jQuery,jQuery Migrate,jQuery UI
Top 5 Countries
48.08%
19.99%
10.34%
4.34%
3.55%
India
Philippines
United States
Canada
Germany
Traffic Sources
2.99%
1.1%
0.1%
9.05%
50.63%
36.05%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
247.ai was manually vetted by our editorial team and was first featured on 2024-07-27.
Related Searches
247.ai Alternatives
Load more Alternatives-
SmartAction delivers conversational AI as an end-to-end solution, helping brands improve CX and reduce costs with intelligent virtual agents.
-
-
Use AI-Powered Voice Calling Agents To Automate Inbound & Outbound Calls!
-
Transform your contact center with Observe.AI. Autonomous AI boosts agent efficiency, enhances CX, and ensures 100% quality & compliance.
-
