What is Afiniti?
Afiniti is a leader in customer experience (CX) artificial intelligence, providing solutions that enhance customer engagement and drive measurable business outcomes. With over 17 years of expertise and more than 500 patents, Afiniti’s eXperienceAI™ and Afiniti Inside™ suites are designed to optimize customer interactions using AI, data, and cloud infrastructure. These solutions improve productivity, personalize customer experiences, and deliver quantifiable results in revenue and customer lifetime value.
Key Features:
🎯 eXperienceAI™: Personalizes customer interactions by optimizing agent pairing, channels, and incentives, leading to increased customer satisfaction and business profitability.
⚙️ Afiniti Inside™: Provides a robust AI infrastructure for partners to build scalable, omni-channel customer engagement platforms that accelerate innovation and reduce operational disruption.
📊 Measurable Results: Utilizes a unique AI measurement methodology to deliver precisely quantifiable improvements in business metrics such as revenue, conversion rates, and customer retention.
Use Cases:
Insurance Companies: An insurance provider used Afiniti’s eXperienceAI™ to optimize their customer interactions. The result was a significant increase in policy sales and an enhanced customer lifetime value, directly contributing to a measurable boost in revenue.
Healthcare Providers: A healthcare insurance company implemented Afiniti’s solutions to improve their customer service metrics. The AI-driven optimizations led to reduced claims costs and better patient outcomes, showcasing the versatility of Afiniti’s technology across different sectors.
Telecommunications: A major telecom company integrated Afiniti Inside™ to enhance their customer engagement platform. The AI optimizations led to increased customer lifetime value and sales, demonstrating the solution's scalability and effectiveness in a dynamic industry.
Conclusion:
Afiniti’s CX AI solutions offer a transformative approach to customer engagement, delivering personalized experiences and measurable business outcomes. With a strong commitment to responsible AI and seamless integration capabilities, Afiniti is the partner of choice for enterprises looking to elevate their CX strategies and drive growth.
FAQs:
What makes Afiniti’s AI solutions different from others?Afiniti’s AI solutions are uniquely designed to deliver measurable and quantifiable results, with a strong emphasis on responsible AI practices.
Can Afiniti’s solutions be integrated into existing contact center ecosystems?Yes, Afiniti’s eXperienceAI™ and Afiniti Inside™ are designed to seamlessly integrate into existing enterprise contact ecosystems without disrupting operations.
How does Afiniti measure the success of its AI optimizations?Afiniti uses a patented measurement methodology, creating control groups to compare AI-driven improvements in business metrics such as revenue and conversion rates.
What industries can benefit from Afiniti’s solutions?Afiniti’s solutions are versatile and have been successfully implemented in insurance, healthcare, telecommunications, and financial services, among others.
How does Afiniti ensure the fairness and transparency of its AI systems?Afiniti adheres to six responsible AI principles: accountability, explainability, transparency, fairness, data protection, and compliance, ensuring that all AI systems are both safe and effective.
More information on Afiniti
Launched
1996-07
Pricing Model
Contact for Pricing
Starting Price
Global Rank
1396106
Follow
Month Visit
15.7K
Tech used
WordPress,Gzip,JSON Schema,OpenGraph,HSTS,Apache
Top 5 Countries
37.35%
26.87%
10.81%
7.5%
6.43%
Pakistan
United States
United Kingdom
India
Turkey
Traffic Sources
4.8%
0.54%
0.22%
7.59%
36.59%
50.09%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Afiniti was manually vetted by our editorial team and was first featured on 2024-11-27.
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