Auxi1

Managing a high volume of routine employee requests often leads to support bottlenecks and distracted departments. Auxi addresses this by deploying intelligent AI agents directly into your existing communication channels, such as Slack and Microsoft Teams. It functions as a "Tier 0" self-service layer that resolves common inquiries automatically, allowing your team to focus on high-priority strategic work.

By connecting directly to your company’s internal knowledge bases, Auxi understands complex requests and applies logic to execute tasks across your tech stack. Whether you are looking to reduce support overhead or decrease response times, this platform provides a deterministic AI solution that turns simple questions into resolved outcomes without requiring a single line of code.

Key Features

• 🧠 Permission-Aware Knowledge Integration: Connect Auxi to enterprise hubs like SharePoint, Confluence, and Notion. The system automatically respects your existing source permissions, ensuring employees only access information they are authorized to see.
• ⚙️ No-Code Workflow Builder: Create sophisticated automation logic using a visual interface. This allows you to transform standard user interactions into automated resolutions, such as updating a Salesforce record or triggering a ServiceNow ticket.
• ⚡ Intelligent Trigger Agents: Automate business actions based on specific schedules, real-time signals, or events. This proactive approach ensures that routine tasks are handled on autopilot without manual intervention.
• 🌐 Universal Content Ingestion: Beyond standard integrations, you can import knowledge from any website or document. Auxi uses intelligent scraping and document processing to turn static content into a conversational resource.
• 📈 Continuous Optimization Tools: Track usage patterns and identify knowledge gaps through conversation analytics. This data allows you to refine responses and improve the assistant’s accuracy over time based on real employee interactions.

Use Cases

• HR Policy Self-Service: Employees can ask specific questions about leave policies or benefits directly in Slack. Auxi searches the HR handbook and provides an instant, accurate answer, or initiates an HR case if further human intervention is needed.
• IT Ticket Automation: Instead of manually logging routine hardware or software issues, users can describe their problem to the AI agent. Auxi applies logic to troubleshoot the issue or automatically creates a ticket in tools like ServiceNow.
• Cross-Platform Data Updates: A team member can prompt the agent to update a client's status. Auxi pulls the information from a conversation and pushes the update to Salesforce or other integrated CRM tools, eliminating manual data entry.

Why Choose Auxi?

Auxi is designed for organizations that need to scale support without increasing headcount or technical debt. While building a custom AI solution in-house typically takes months of development and requires high ongoing maintenance, Auxi is built for rapid deployment.

• Rapid Deployment: You can move from setup to launch in days rather than months, significantly accelerating your time-to-value.
• Zero Maintenance Overhead: Unlike DIY bots that require constant manual updates and code fixes, Auxi is a managed platform that stays synchronized with your documentation.
• Proven Efficiency: Users have reported automating over 75% of inquiries and resolving up to 80% of routine tickets, resulting in significant annual savings on support overhead.

Conclusion

Implementing Auxi transforms your internal support from a reactive cost center into a streamlined, automated operation. By meeting employees where they already work—in Slack and Teams—you provide a frictionless experience that delivers instant answers and resolutions. The long-term value lies in the reclaimed time for your specialists and the consistent, high-quality support experience provided to every member of your organization.