Chat360

Chat360 is an omnichannel platform powered by Generative AI, designed to enhance customer engagement and support while boosting conversions for enterprises. It offers a no-code chatbot builder that facilitates seamless interactions across preferred channels like WhatsApp, Facebook Messenger, Instagram DMs, and websites, benefiting businesses with faster, cheaper, and scalable solutions.

Key Features:

1️⃣ Omnichannel Engagement: Chat360 enables businesses to connect with customers through their preferred communication channels, including WhatsApp, Facebook Messenger, Instagram DMs, and websites, utilizing Generative AI-powered chatbots for a personalized customer experience.

2️⃣ Lead Generation: This software helps generate leads across various channels, leading to a robust sales pipeline, reduced cost per lead (CPL), and increased return on investment (ROI). Users can achieve a 3x boost in lead generation using Chat360's no-code platform.

3️⃣ Customer Support & Engagement: Chat360 allows businesses to engage with customers at every touchpoint in their journey. It offers a six-fold increase in Net Promoter Score (NPS) and ensures instant customer engagement, resulting in delighted customers.

Use Cases:

1. Enhanced Lead Generation: Chat360 can be applied to generate leads across multiple channels, benefitting industries looking to bolster their sales pipeline, reduce CPL, and enhance ROI.

2. Customer Engagement and Support: It is particularly useful for businesses aiming to engage customers at various touchpoints throughout their journey, resulting in a substantial increase in NPS and improved customer satisfaction.

3. WhatsApp Business Growth: Chat360 integrates with WhatsApp Business API, facilitating lead generation, order generation, and improved Customer Satisfaction (CSAT) for businesses looking to grow through WhatsApp.

Conclusion:

Chat360, powered by Generative AI, empowers enterprises to elevate customer engagement, support, and conversion rates. With a no-code chatbot builder and omnichannel capabilities, it offers a cost-effective and scalable solution for businesses across industries. Trusted by over 250 global brand leaders, Chat360 provides the right channel, right time, and right conversation to enhance the customer experience and drive business impact.