DeskDay

DeskDay is a next-generation Professional Services Automation (PSA) software designed specifically for Managed Service Providers (MSPs). It offers real-time chat-based service desk functionality, intelligent QA automation, an end-user application called UltiMate, smart onboarding with Office 365 integration, and the ability to send urgent messages to users through Ping. With its human-first approach and exceptional user experience, DeskDay revolutionizes IT support for MSPs.

Key Features:

1. Conversational Mode: DeskDay's chat-based service desk allows MSPs to have real-time conversations with customers, providing quick resolutions while maintaining empathy.

2. Intelligent QA: Automate quality assurance processes using DeskDay's intelligent QA feature. Gain valuable business and resource insights to improve customer satisfaction (CSAT) and profitability.

3. UltiMate: Delight your customers with UltiMate, an end-user application that addresses all their IT needs in one place.

4. Smart Onboarding: Seamlessly onboard customers with just a few clicks using Office 365 integration. Simplify the process and ensure a smooth transition for new clients.

5. Ping: Instantly communicate urgent messages regarding updates or outages to users through the Ping feature of DeskDay.

DeskDay is a game-changer for MSPs, providing them with the tools they need to deliver exceptional IT support. With its chat-based service desk, intelligent QA automation, UltiMate end-user application, smart onboarding capabilities, and Ping feature for urgent messages, DeskDay empowers MSPs to enhance customer satisfaction and streamline their operations. Experience the next generation of PSA software with DeskDay and revolutionize your managed services business.