Frejun

FreJun is a comprehensive call automation platform designed to optimize business communications for data-driven teams. The service automates the process of making calls, logging call data, and generates insightful analytics. FreJun easily integrates with popular workflow tools. By automating call-related tasks, FreJun enables teams to focus on core business activities, improving overall efficiency and productivity.

Key Features:

1. 📞 Virtual Number:

   Acquire local or toll-free numbers to establish a professional business presence and improve your brand image. A user can use this number to make and receive calls, enhancing accessibility and credibility.

2. ⚡️ Click to Call:

   Initiate calls directly from web browsers or CRM platforms with a single click. This simplifies the calling process, saving time and increasing productivity by removing the need to navigate multiple platforms.

3. 🔄 Autodial:

   Automatically dial a list of numbers and connect agents only to answered calls. This feature eliminates manual dialing, allowing agents to contact more people, thus increasing call volume and potential leads.

4. 📊 Reports & Analytics:

   Access detailed call data and performance metrics to monitor team efficiency and identify areas for improvement. Analyzing this information allows for a better understanding of call performance, leading to enhanced strategies and optimized workflows.

5. 🤖 AI Insights:

   Utilize AI capabilities to analyze call data, generating actionable insights. This includes automatic call summarization, transcription, topic detection, and talk ratio analysis, enabling teams to quickly understand call content and quality.

6. 🎯 Call Routing:

   Automatically direct incoming calls to the appropriate agent or department. This reduces wait times, minimizes call abandonment rates, and improves customer satisfaction by ensuring that callers are connected to the right person efficiently.

Use Cases:

1. Recruitment Teams:

   A recruitment team utilizes FreJun's Autodial feature to contact a large volume of candidates quickly. Recruiters import a list of candidates from their ATS directly into FreJun. Autodialer automatically dials each number. The system connects recruiters only to answered calls. Recruiters save significant time by avoiding manual dialing and waiting for connections. Detailed call logs and recordings are automatically stored in the ATS. This allows for easy review and follow-up.

2. Sales Teams:

   A sales team integrates FreJun with their CRM to streamline their outreach process. Sales representatives use the Click to Call function to initiate calls directly from the CRM. FreJun's AI Insights feature automatically transcribes and summarizes each call. The system identifies key topics discussed and analyzes the talk ratio. This helps the team understand customer needs. The team adjusts sales strategies accordingly, resulting in improved engagement and higher conversion rates.

3. Customer Support:

   A customer support team uses FreJun's Call Routing feature to manage incoming calls effectively. FreJun automatically routes calls to the correct department. Customers have minimal wait times. Customers reach the right agent quickly. Support agents have access to detailed call logs and recordings, allowing them to review previous interactions and provide personalized assistance. Post-call surveys are automatically initiated, providing valuable feedback to improve service quality.

Conclusion:

FreJun offers a powerful solution for businesses looking to enhance their calling operations and improve productivity. FreJun streamlines communication processes, generates valuable insights, and boosts overall team performance. FreJun automates routine tasks, provides detailed analytics, and integrates with existing tools. Businesses optimize their call handling and achieve greater efficiency. Its features help reduce manual effort and improve call pickup rates. Businesses seeking to enhance their communication strategy should consider FreJun.

FAQs

1. How does FreJun improve call pickup rates?

   FreJun improves call pickup rates by integrating with Truecaller on virtual numbers. This enhances caller ID information, and reduces the likelihood of calls being marked as spam.

2. Can FreJun integrate with my existing CRM or ATS?

   Yes, FreJun offers seamless integration with various CRM and ATS platforms like Pipedrive, HubSpot, CEIPAL, and X0PA. A user can easily import contact lists, make calls directly from their platform, and sync call data.

3. What kind of reporting and analytics does FreJun provide?

   FreJun provides comprehensive reporting and analytics. These include detailed call logs, agent performance metrics, call recordings, and AI-powered insights such as call summaries, transcriptions, and topic detection.

4. How does the Autodial feature work?

   FreJun's Autodial feature allows a user to select a list of contacts. The system will automatically dial each number. The system will connect agents only to answered calls. This feature saves time by eliminating manual dialing. The feature increases the number of successful connections.

5. Is there a free trial available for FreJun?

   Yes, FreJun offers a free trial. Users can explore its features and benefits. Users make an informed decision before committing to a plan. The free trial includes a virtual number and some credits to get started.