What is Knowledge base?
Imagine a world where your customers find answers instantly, anytime, without waiting for a support agent. And picture your support team equipped with a readily accessible resource to resolve issues quickly and consistently. That's the power of KnowledgeBase. It's more than just software; it's a solution that bridges the gap between customer needs and efficient support.
Key Features
🤖 AI-Powered Search: Delivers instant, tailored answers. Customers don't have to sift through lengthy articles – QuickAnswer provides precise solutions directly. This drastically reduces frustration and saves valuable time.
✍️ AI Article Generation: Create comprehensive articles, complete with titles and keywords, in seconds. Focus on refining content rather than starting from scratch, freeing up your team for more strategic tasks.
📁 Multiple Knowledge Bases, One Dashboard: Manage diverse product lines or customer segments with ease. Scale your support effortlessly using a single, intuitive interface. This keeps your knowledge organized and accessible, no matter how complex your offerings.
Use Cases
The Eager Customer: Sarah, a new user of your software, has a question about a specific feature. Instead of waiting for an email response, she types her question into your KnowledgeBase search bar. QuickAnswer instantly provides the solution, and Sarah continues her work, delighted with the immediate help.
The Overwhelmed Agent: John, a support agent, receives a complex technical question he hasn't encountered before. Instead of escalating the issue or putting the customer on hold, he quickly searches KnowledgeBase and finds a detailed article with step-by-step instructions, resolving the issue promptly and professionally.
The Growing Business: Your company launches a new product line. Using KnowledgeBase's AI, you quickly generate a comprehensive set of articles and FAQs, ensuring customers have access to information from day one, and preventing an influx of support tickets.
KnowledgeBase: A Win-Win for Everyone
KnowledgeBase offers a dual benefit: it empowers your customers with 24/7 self-service while providing your support team with the tools they need to be more efficient and effective. It's about enhancing the customer experience and streamlining internal operations simultaneously.
Frequently Asked Questions
What exactly is a knowledge base? It's a central hub for information. Think of it as a 24/7 online library where customers can find answers to their questions about your product or service, and your team can access internal guidelines, procedures, and solutions to support customers more effectively.
How do I actually build a knowledge base? It's simpler than you think! With KnowledgeBase, you: 1) Choose our platform (try it free!), 2) Define your key topics, 3) Gather existing resources, 4) Use our AI or your own expertise to create articles, 5) Organize everything logically, and 6) Test and refine. We provide the tools; you provide the knowledge.
Is it hard to keep a knowledge base consistent? Absolutely not. When using KnowledgeBase, support team responses remain on-brand and offer consistent solutions, regardless of who is assisting the customer.
Can a KnowledgeBase help with SEO? Yes, implement an SEO-friendly knowledge base and attract more potential customers by boosting your search engine rankings.
More information on Knowledge base
Launched
1997-6
Pricing Model
Paid
Starting Price
$ 49 /mo
Global Rank
778557
Follow
Month Visit
41.9K
Tech used
Google Tag Manager,Netlify,Gzip,JSON Schema,OpenGraph,HSTS
Top 5 Countries
19.73%
11.44%
5.77%
5.53%
5.31%
United States
India
Philippines
South Africa
Brazil
Traffic Sources
4.75%
0.91%
0.12%
16.44%
44.2%
33.23%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Knowledge base was manually vetted by our editorial team and was first featured on 2024-01-26.
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