Kore.ai

Kore.ai is an AI tool that helps businesses enhance their customer and employee experiences by embedding AI into their processes. With a success rate of over 90%, the software answers questions using existing content, saving up to 30% of time for customers and agents. It enables 24x7 service by resolving inquiries through virtual agents, resulting in an increase of over 80%. Additionally, Kore.ai improves agent productivity by 20% and achieves a higher first contact resolution rate (FCR) by 30%.

Key Features:

1. Questions answered from existing content: Kore.ai uses its AI capabilities to provide accurate answers to user queries based on pre-existing information.

2. Enable 24x7 Service More Effectively: The software resolves inquiries through virtual agents, ensuring round-the-clock availability for customers while reducing the workload on human agents.

3. Help Agents Be More Effective: Kore.ai enhances agent productivity by providing them with relevant information and tools to improve their performance.

Use Cases:

- Banking: Customers can inquire about credit card travel rewards options and receive immediate responses from Kore.ai's virtual agent.

- Insurance: Users can ask about their car insurance premium or discounts they are receiving, obtaining quick and accurate information without needing human assistance.

- Healthcare: Patients can request replacement insurance ID cards effortlessly through the software's conversational interface.

- Retail: Shoppers can easily reschedule home appliance deliveries using Kore.ai's virtual assistant.

- Human Resources: Employees can check their remaining vacation hours for the year and even schedule time off directly within the platform.

- Information Technology: Users experiencing slow computer performance can seek guidance from Kore.ai on how to resolve this issue effectively.

In conclusion, Kore.ai is a trusted partner that empowers businesses with generative and conversational AI solutions. By leveraging its advanced features such as answering questions from existing content, enabling round-the-clock service through virtual agents, and enhancing agent productivity, Kore.ai helps companies deliver exceptional customer experiences while optimizing operational efficiency. With its proven track record and recognition as a leader in the industry, Kore.ai is the ideal choice for organizations looking to deploy AI safely and effectively across their enterprise.