What is Kore.ai?
Kore.ai is an AI tool that helps businesses enhance their customer and employee experiences by embedding AI into their processes. With a success rate of over 90%, the software answers questions using existing content, saving up to 30% of time for customers and agents. It enables 24x7 service by resolving inquiries through virtual agents, resulting in an increase of over 80%. Additionally, Kore.ai improves agent productivity by 20% and achieves a higher first contact resolution rate (FCR) by 30%.
Key Features:
1. Questions answered from existing content: Kore.ai uses its AI capabilities to provide accurate answers to user queries based on pre-existing information.
2. Enable 24x7 Service More Effectively: The software resolves inquiries through virtual agents, ensuring round-the-clock availability for customers while reducing the workload on human agents.
3. Help Agents Be More Effective: Kore.ai enhances agent productivity by providing them with relevant information and tools to improve their performance.
Use Cases:
- Banking: Customers can inquire about credit card travel rewards options and receive immediate responses from Kore.ai's virtual agent.
- Insurance: Users can ask about their car insurance premium or discounts they are receiving, obtaining quick and accurate information without needing human assistance.
- Healthcare: Patients can request replacement insurance ID cards effortlessly through the software's conversational interface.
- Retail: Shoppers can easily reschedule home appliance deliveries using Kore.ai's virtual assistant.
- Human Resources: Employees can check their remaining vacation hours for the year and even schedule time off directly within the platform.
- Information Technology: Users experiencing slow computer performance can seek guidance from Kore.ai on how to resolve this issue effectively.
In conclusion, Kore.ai is a trusted partner that empowers businesses with generative and conversational AI solutions. By leveraging its advanced features such as answering questions from existing content, enabling round-the-clock service through virtual agents, and enhancing agent productivity, Kore.ai helps companies deliver exceptional customer experiences while optimizing operational efficiency. With its proven track record and recognition as a leader in the industry, Kore.ai is the ideal choice for organizations looking to deploy AI safely and effectively across their enterprise.
More information on Kore.ai
Top 5 Countries
29.08%
10.27%
6.42%
6.07%
2.81%
United States
India
Argentina
Australia
Japan
Traffic Sources
2.14%
0.65%
0.11%
9.46%
39.58%
48%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Kore.ai was manually vetted by our editorial team and was first featured on 2023-03-07.
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