LivePerson

The LivePerson Conversational Cloud is a leading enterprise platform designed to transform customer and agent experiences through advanced Conversational AI. It helps large brands connect fragmented digital channels and systems, enabling personalized, scalable interactions that deliver significant, measurable business outcomes. This platform empowers you to automate tasks, boost efficiency, and elevate every customer conversation.

Key Features

The Conversational Cloud provides a comprehensive suite of tools built to unify your customer engagement and operational insights:

• 🤖 Conversational AI & Automation: Seamlessly orchestrate interactions between human agents, intelligent automations, and Conversational AI across voice and messaging. This capability allows you to automate routine queries efficiently while ensuring complex issues are handled effectively.

• 🧠 Conversational Intelligence: Gain deep, actionable insights from every customer conversation across all channels. By analyzing this rich dataset, you can understand customer needs, preferences, and sentiments to continuously improve experiences and contact center performance.

• 👥 Agent & Supervisor Experience: Empower your agents with unified tools and real-time context across channels, improving efficiency and job satisfaction. Supervisors gain enhanced visibility, and agents can easily review, edit, and approve AI-generated responses before sending.

• 🌐 Open Platform & Integrations: Connect the Conversational Cloud with your existing CRM, marketing, data platforms, and other critical systems. This breaks down technology silos, streamlines workflows, and allows you to leverage your current investments while enhancing personalization.

• 💡 Generative AI Tools: Infuse trustworthy Generative AI across your conversational journey to boost productivity and reduce costs. Features like Generative Insights, Copilot for agents, and flexible AI agents powered by LLMs help you automate complex tasks and gain rapid data analysis.

Use Cases for Your Business

Discover how the LivePerson Conversational Cloud can address key challenges and create value in real-world scenarios:

• Boosting Banking Efficiency: Automate responses to common banking inquiries like balance checks or transaction history requests using AI agents, freeing up human agents for complex issues. Leverage Conversational Intelligence to identify customer pain points related to specific services, informing process improvements and boosting CSAT.

• Driving Retail Conversational Commerce: Engage shoppers directly within messaging apps like WhatsApp or SMS, providing personalized product recommendations based on browsing history or purchase patterns. Use automated workflows to send timely abandoned cart reminders or provide instant order status updates, accelerating conversions and increasing revenue.

• Transforming Customer Service: Unify customer interactions across voice, chat, and messaging into a single agent workspace, providing a complete view of the customer journey. Utilize AI-powered Copilot to assist agents with drafting responses or summarizing conversation history, significantly reducing average handling time and improving agent productivity.

Why Choose LivePerson Conversational Cloud?

LivePerson offers distinct advantages rooted in deep expertise and proven technology:

• Focused on Customer Experience: Unlike broad technology providers, LivePerson is specifically dedicated to transforming customer engagement, helping enterprises drive meaningful, measurable change in their CX strategies.

• Powered by Extensive Data: Built on one of the world’s largest conversational datasets, processing nearly a billion interactions monthly, LivePerson's AI models are exceptionally accurate and effective across diverse industries and use cases.

• Flexible & Integrable: The open platform and extensive Integration Hub allow you to seamlessly connect with your existing technology stack and bring your own LLMs, ensuring compatibility and maximizing your current investments without needing a costly "rip-and-replace."

Conclusion

The LivePerson Conversational Cloud is your comprehensive platform for delivering connected, personalized customer experiences that drive measurable business outcomes like reduced costs, increased efficiency, and boosted customer satisfaction. It's designed to integrate with your existing systems and evolve with the latest AI advancements, ensuring you can meet your customers where they are and turn conversations into valuable results.

Explore how LivePerson Conversational Cloud can help you achieve your customer engagement goals.