LivePerson

LivePerson's Conversational AI platform, Conversational Cloud®, revolutionizes customer experience by putting conversations at the center of business operations. By harnessing the power of conversational AI, businesses can empower their teams, accelerate their shift to digital, and provide an automation-first customer experience. With LivePerson's technology and expertise, businesses can say goodbye to IVR hell, reduce costs, and meet customer needs and expectations.

Key Features:

1. Shift to Digital: LivePerson's Conversational AI platform allows businesses to reduce costs and improve customer satisfaction by routing voice calls to messaging and other digital channels. This shift to digital communication channels enables faster resolutions, reduces operating costs by over 30%, and boosts customer satisfaction by 25%.

2. Built for the Enterprise: LivePerson's award-winning Conversational AI platform is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world's largest enterprises, businesses can remain in control of the conversation. The platform enables businesses to understand their customers better, analyze conversational data to drive actionable business decisions, and integrate all business systems to enrich the conversation.

3. Automation and Assistance: LivePerson's Conversational AI platform empowers businesses with self-service capabilities and intelligent automation. By enabling customers to find resolutions through self-service and providing AI-powered tools and insights to assist agents, businesses can drive faster resolutions, decrease agent attrition by 50%, and achieve 10x higher conversion rates compared to traditional digital channels.

Use Cases:

- Customer Support: LivePerson's Conversational AI platform enables businesses to provide seamless and personalized customer support across various communication channels, including voice and messaging. By integrating all business systems, businesses can assist customers efficiently and drive customer satisfaction.

- Sales and Marketing: Businesses can leverage LivePerson's Conversational AI platform to engage customers in meaningful conversations, understand their needs, and provide personalized recommendations. This leads to higher conversion rates and improved customer loyalty.

- Data-Driven Decision Making: LivePerson's Conversational AI platform allows businesses to analyze conversational data to gain insights into customer preferences, emotions, and needs. These insights can drive actionable business decisions, improve products and services, and enhance the overall customer experience.

Conclusion:

LivePerson's Conversational AI platform, Conversational Cloud®, empowers businesses to transform their customer experience by prioritizing conversations. By shifting to digital channels, businesses can reduce costs, improve customer satisfaction, and meet customer expectations. With its enterprise-grade capabilities, LivePerson's platform ensures safety and security while enabling businesses to understand their customers, engage them on various channels, and provide AI-powered assistance. By embracing LivePerson's Conversational AI platform, businesses can create a virtuous cycle of customer engagement and automation, driving growth and success.