What is Crisp?
Crisp is an AI-powered business messaging platform designed to streamline customer support, sales, and marketing efforts. It offers a centralized inbox, knowledge base, CRM, chatbots, and automation tools, enabling businesses to enhance customer experience and team efficiency. Crisp caters to businesses of all sizes, from solopreneurs to large enterprises, with flexible pricing plans.
Key Features:
💬 Unified Inbox:Manage all customer conversations from various channels (email, chat, WhatsApp, Messenger, etc.) in one collaborative space.
🧠 AI-Powered Chatbots:Automate responses, qualify leads, and provide instant support with customizable chatbots, freeing up your team's time.
📚 Knowledge Base:Empower customers with self-service options by creating a comprehensive help center with articles and FAQs.
📈 CRM & Analytics:Track customer interactions, gather valuable insights, and personalize communication with integrated CRM and analytics dashboards.
⚙️ Workflow Automation:Streamline tasks and improve response times with automated workflows triggered by specific events or conditions.
Use Cases:
E-commerce businesses can use Crisp to provide instant customer support, answer pre-sales questions, and recover abandoned carts through targeted messaging.
SaaS companies can leverage Crisp to onboard new users, offer personalized support, and gather feedback through in-app messages and surveys.
Marketing agencies can utilize Crisp to qualify leads, schedule consultations, and nurture relationships with automated email and chat campaigns.
Conclusion:
Crisp offers a powerful suite of tools designed to elevate customer interactions and optimize business operations. With its intuitive interface, AI-powered features, and flexible pricing plans, Crisp is a valuable asset for businesses looking to improve customer satisfaction, boost team productivity, and drive growth.
More information on Crisp
Launched
2017-06
Pricing Model
Freemium
Starting Price
$95 per month
Global Rank
35484
Follow
Month Visit
1.2M
Tech used
Google Tag Manager,LinkedIn Insights,Plausible Analytics,Cloudflare CDN,HTTP/3,JSON Schema,OpenGraph,HSTS,Apple App Banner
Top 5 Countries
17.36%
10.7%
9.11%
6.49%
4.8%
France
United States
United Kingdom
Norway
China
Traffic Sources
0.8%
0.37%
0.07%
6.28%
21.87%
70.61%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Crisp was manually vetted by our editorial team and was first featured on 2023-06-22.
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