What is Sobot?
Sobot solves the critical challenge of managing customer interactions across a fragmented digital landscape. It provides a single, AI-powered contact center solution designed to unify all your communication channels, from live chat and voice to social media and e-commerce platforms. For businesses of any size, Sobot streamlines support, boosts team efficiency, and empowers you to deliver an exceptional, consistent customer experience.
Key Features
💬 Unified Omnichannel Hub Centralize every customer conversation from live chat, voice calls, WhatsApp, social media, and ticketing systems into a single, cohesive platform. This eliminates the need to juggle multiple tools, giving your team a complete, 360-degree view of every customer interaction for faster, more consistent support.
🤖 24/7 AI Agent Deploy a sophisticated AI Agent, powered by leading Large Language Models (LLMs), to provide human-like support across all your channels, day or night. It is engineered to handle a high volume of common inquiries with impressive accuracy, capable of resolving up to 80% of routine issues automatically and freeing your human agents for more complex challenges.
🚀 AI Copilot for Agent Productivity Empower your support team with an intelligent AI Copilot that works alongside them. This tool provides real-time response suggestions, conversation summaries, and access to relevant customer data directly within their workspace. The result is a significant boost in agent efficiency—up to 60%—and a higher quality of service.
📊 Proactive Marketing & Engagement Move beyond reactive support by using automated, personalized messages to engage customers at key moments in their journey. Sobot integrates with your e-commerce platforms (like Shopify, Amazon, and Walmart) to help you interact with shoppers proactively, answer questions before they ask, and increase conversion rates by as much as 15%.
How Sobot Solves Your Problems:
For E-commerce Retailers: Imagine a customer browsing your Shopify store. Sobot's AI Agent can proactively offer assistance, answer detailed product questions, and guide them toward a purchase. If the query becomes complex, it's seamlessly handed off to a live agent who has the full conversation history, ensuring a smooth and effective sales process. After purchase, the system can automatically handle order status inquiries via WhatsApp, boosting customer satisfaction.
For Scaling Support Operations: A rapidly growing service company can use Sobot to manage an increasing volume of inquiries without proportionally increasing headcount. The AI Agent handles the majority of first-line support, while the integrated ticketing system automatically routes and prioritizes complex issues. Managers can use the analytics dashboard, with over 300 reporting options, to monitor performance, identify bottlenecks, and ensure key metrics like resolution time are consistently met.
Unique Advantages
A Truly All-in-One Platform: Unlike solutions that excel in only one area (like ticketing or live chat), Sobot integrates every critical function—AI automation, live chat, voice, ticketing, and social media—into a single, unified system. This eliminates data silos and the complexity of managing multiple vendors, providing a more coherent and cost-effective solution.
Strategic AI for Measurable Results: Sobot’s "AI-First" strategy is the core of the platform, not just an add-on. By leveraging a "Five-AI" system (Omnichannel, Scenario-based, Multi-faceted, Generative, and Secure AI), the platform is designed for practical application, delivering quantifiable improvements in efficiency, conversion rates, and customer satisfaction.
Conclusion:
Sobot provides a comprehensive, intelligent, and unified platform for businesses ready to elevate their customer experience and operational efficiency. By combining all your communication channels with powerful, practical AI, you can deliver superior service at scale.
Explore how Sobot can transform your customer contact center!
More information on Sobot
Launched
2023-10
Pricing Model
Free Trial
Starting Price
Global Rank
258443
Follow
Month Visit
155.6K
Tech used
Top 5 Countries
15.83%
13.7%
9.02%
8.58%
5.45%
United States
Malaysia
Philippines
Saudi Arabia
India
Traffic Sources
5.36%
0.78%
0.09%
10.65%
47.68%
35.44%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Sobot was manually vetted by our editorial team and was first featured on 2025-07-10.
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