What is Support Board?
Support Board is an advanced chat and support solution designed for WordPress and PHP websites that integrates human agent conversations with powerful AI-driven automation. It addresses the challenge of managing customer communication efficiently by providing a unified platform that saves your team time, reduces support costs, and helps increase sales and lead generation.
Key Features
🤖 AI-Powered Chatbots (Dialogflow Integration)Automate your customer service with intelligent chatbots. Support Board integrates directly with Google's Dialogflow, allowing you to build and deploy conversational AI without writing any code. The chatbot can handle common queries 24/7, qualify leads, and seamlessly hand off complex conversations to human agents.
🔄 True Omni-Channel InboxManage all your customer conversations from a single dashboard. Whether messages come from your website's live chat, WhatsApp, Facebook Messenger, Telegram, or even email, they all flow into one unified inbox. This allows your agents to provide a consistent and streamlined experience across every channel.
🛠️ Advanced Tools for Support AgentsEquip your team with features designed for maximum efficiency. Utilize a built-in Knowledge Base to provide instant answers, use Saved Replies to respond to frequent questions in seconds, and organize conversations with Departments and intelligent routing to ensure every query reaches the right person.
🧠 AI-Assisted CommunicationEnhance your agents' capabilities with a suite of AI tools (requires the Artificial Intelligence App). Features include real-time, two-way message translation to overcome language barriers, Smart Reply suggestions to speed up responses, and one-click message rewriting and spell-checking powered by OpenAI to ensure every communication is professional and clear.
Use Cases
Automate First-Line Support: Deploy a chatbot to instantly answer frequently asked questions about shipping, returns, or product features. This frees up your human agents to focus on high-value, complex customer issues, dramatically improving response times and operational efficiency.
Generate and Qualify Leads: Use the chat to proactively engage website visitors. The chatbot can ask qualifying questions, collect contact information, and automatically route promising leads to your sales team, turning your website into an effective conversion tool.
Provide Seamless Multi-Platform Service: A customer can start a conversation on Facebook Messenger and continue it via email without losing context. Your agent sees the entire history in one thread within Support Board, providing a smooth, frustration-free experience for the customer.
Why Choose Support Board?
Support Board stands out by combining a feature-rich live chat system with deep, accessible AI integration. While many platforms offer either live chat or a separate chatbot builder, Support Board unifies them in a single, cohesive environment. The key advantages are:
Hybrid Human + AI System: Effortlessly switch between chatbot automation and human intervention. The AI handles the repetitive work, while your agents can step in whenever a human touch is needed, all within the same conversation.
Extensive AI Enhancements: Go beyond a simple chatbot. The platform offers a suite of practical AI tools—like real-time translation, Smart Reply, and text-to-speech—that directly improve agent productivity and the quality of customer interactions.
Code-Free Implementation on Your Server: Get the power of a sophisticated support system without complex setup. It integrates directly into your existing WordPress or PHP environment, giving you full control over your data and operations.
Conclusion
Support Board provides a comprehensive and intelligent solution for any business looking to elevate its customer communication. By blending powerful automation with a full suite of tools for human agents, it empowers you to deliver exceptional support, engage customers more effectively, and drive business growth.
More information on Support Board
Launched
2017-07
Pricing Model
Paid
Starting Price
Global Rank
875869
Follow
Month Visit
29.3K
Tech used
Bootstrap,jQuery,Nginx
Top 5 Countries
35.6%
26.8%
8.26%
5.09%
3.73%
Thailand
United States
Italy
Brazil
India
Traffic Sources
4.39%
0.74%
0.1%
22.33%
34.98%
37.38%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Support Board was manually vetted by our editorial team and was first featured on 2023-06-07.
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