What is Surveyed?
Surveyed revolutionizes gathering customer feedback by combining AI-driven analytics with video surveys. This platform enables businesses to collect, analyze, and act on customer insights more effectively. Surveyed provides detailed sentiment analysis, customizable survey templates, and comprehensive reporting tools, all through an intuitive interface accessible on any device.
Key Features:
🎥 Video Surveys:
Capture authentic customer feedback through video responses, adding a personal touch that text surveys lack. Video feedback provides deeper emotional insights than traditional methods.
📊 Sentiment Analysis:
Automatically categorize feedback as positive or negative using advanced sentiment analysis. This feature helps businesses quickly understand customer satisfaction levels.
📑 Pre-Defined Templates:
Access over 100 customizable survey templates designed for various industries and use cases. These templates streamline the survey creation process, saving time and effort.
📈 Real-Time Analytics and Reports:
Generate detailed reports that include key metrics like NPS, CSAT, and CES. Real-time analytics help businesses monitor trends and make data-driven decisions.
💻 Cross-Device Compatibility:
Collect feedback seamlessly across all devices, ensuring a consistent user experience. Customers can complete surveys on smartphones, tablets, or computers.
🔐 High Security:
Protects data integrity with stringent security measures, ensuring compliance with data protection regulations. This reassures both businesses and respondents about the safety of their information.
Use Cases:
Healthcare:
A clinic uses Surveyed to gather patient feedback post-appointment. Patients record video responses detailing their experience, from the friendliness of the staff to the effectiveness of the treatment. Sentiment analysis identifies areas for improvement, such as wait times or bedside manner. Reports are generated to track patient satisfaction trends over time, guiding quality improvement initiatives.
Hospitality:
A hotel chain implements Surveyed to collect guest feedback during and after their stay. Guests receive a link to a video survey where they can share their thoughts on room cleanliness, staff service, and overall experience. The hotel uses pre-defined templates to create surveys tailored to different guest segments. Real-time analytics help managers address issues promptly, enhancing guest satisfaction and loyalty.
Market Research:
A marketing agency uses Surveyed to conduct in-depth market research for a new product launch. They send video surveys to a diverse group of potential customers, asking for their opinions on product features and design. Video responses provide rich qualitative data, which is analyzed alongside quantitative metrics from multiple-choice questions. The comprehensive reports inform the final product design and marketing strategy.
Conclusion:
Surveyed transforms customer feedback by leveraging AI and video, providing businesses with deeper, more actionable insights. Surveyed's secure platform and user-friendly interface make it an invaluable tool for organizations aiming to enhance customer satisfaction and drive business success. Embrace Surveyed to elevate your customer experience strategy and stay ahead of the competition.
More information on Surveyed
Launched
2022-02
Pricing Model
Paid
Starting Price
$ 39.99 / month
Global Rank
10130291
Follow
Month Visit
<5k
Tech used
Microsoft Clarity,Next.js,Netlify,Gzip,JSON Schema,OpenGraph,Webpack,HSTS
Top 5 Countries
100%
United States
Traffic Sources
41.91%
37.51%
11.8%
6.9%
0.8%
0.19%
Direct
Search
Referrals
Social
Paid Referrals
Mail
Updated Date: 2025-01-09
Surveyed was manually vetted by our editorial team and was first featured on September 4th 2024.
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