SurveySensum

SurveySensum is a cutting-edge customer feedback platform designed for enterprises looking to measure and act on NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) surveys. With a focus on enhancing the customer journey, SurveySensum has been employed by over 500 companies across more than 40 countries, supporting over 8 million surveys in 100+ languages. The platform’s effectiveness is proven by its impressive track record, including a 20% increase in sales conversion, a 15-point jump in NPS scores, and a 25% higher response rate.

Key Features:

1. Industry-Specific Solutions:SurveySensum offers tailored solutions for various industries, including Fintech, Insurance, Telecommunication, and Automotive. This specialization allows businesses to address unique challenges and opportunities in their respective sectors.

2. Ease of Use:The platform is designed with simplicity in mind, enabling users to launch surveys within 30 minutes and easily share them with customers. This user-friendly interface simplifies the process of creating and distributing surveys, making it accessible even for newcomers.

3. CX Consultation:Understanding that not all businesses have in-house research teams, SurveySensum provides CX (Customer Experience) consultation. Their experts analyze feedback data and offer insights to help boost sales and customer retention.

4. Exceptional Support:Backed by a dedicated support team, SurveySensum ensures that users receive expert assistance within an hour of any support request. This commitment to service excellence sets it apart from competitors.

5. Feedback Data Security:Data privacy is a top priority for SurveySensum. The platform employs robust encryption protocols and access management systems to protect sensitive business information. Regular vulnerability assessments and penetration tests ensure the highest level of data security.

Use Cases:

• Pine Labs in Fintech:Improved merchant retention and NPS score.

• Allianz in Insurance:Reduced customer complaints by 23% through real-time feedback loop closure.

• Indosat in Telecommunication:Conducted 20 times more surveys in 6 months using WhatsApp Surveys.

• Daimler and Honda in Automotive:Achieved a 70% reduction in survey costs while enhancing customer satisfaction scores.

The 4-Step CX Success Journey with SurveySensum:

1. Define Goals and Map Customer Journey:You start by setting clear objectives and mapping out the customer journey.

2. Launch Surveys and Gather Real-Time Feedback:Deploy surveys to gather immediate feedback from your customers.

3. Analyze Data and Close the Loop:Analyze the feedback data to identify areas for improvement and take action.

4. Incorporate Insights and Recommendations:SurveySensum provides insights and recommendations for continuous improvement.

Conclusion:

SurveySensum is more than just a customer feedback platform; it’s a comprehensive solution designed to help businesses understand and improve their customer experience. With its industry-specific solutions, user-friendly interface, expert consultation, exceptional support, and strong focus on data security, SurveySensum empowers enterprises to make data-driven decisions that enhance customer satisfaction and drive business growth.