What is ThinkOwl?
ThinkOwl, a cutting-edge AI platform, is transforming business operations across various sectors. Its primary focus is on automating customer communication and enhancing productivity in customer support. With its AI-powered solutions, ThinkOwl assists businesses in achieving swift and efficient objectives, offering a range of applications from AI-based team support to alleviating service agent workload.
Key Features
OwlForce - Conversational AI
Automated Customer Communication:OwlForce automates customer dialogues across multiple channels, including social media, email, chat, WhatsApp, Messenger, voice messages, and telephone.
Intelligent Document Processing:Processes documents, such as email attachments or scans, by opening, processing, and archiving them. It identifies business transactions, customers, and contracts, and relates content to other inventory information.
Robotic Process Automation (RPA):Integrates RPA with AI to extract specialized data from documents and emails, accurately transferring it into company systems.
Multilingual AI:Processes voice messages, emails, and text messages in 18 languages.
OwlDesk - AI Assistance for Customer Service Teams
Omnichannel Inbox:Displays all customer messages from various channels, with AI-driven ticket management organizing tasks based on individual responsibilities and availability.
AI-supported Processes:Assists teams with information from knowledge management modules and past processes, and includes AI-powered translation for foreign language texts.
AI-generated Suggestions:Recommends answers based on system information and knowledge databases, improving response quality over time.
Workflow Automation:Allows customization of customer service processes and responsibilities using intelligent digital workflows.
ThinkOwl Conversations - AI-driven Communications and Self Service
Digital Communication:Engages customers through a digital platform, integrating them into business processes for streamlined dialogues and cost savings.
Document Exchange:Facilitates digital exchange of documents, including secure email, digital postbox, mobile forms, and digital identification with electronic signatures.
fileee Business - Cloud-based Document Management
Audit-proof Archiving:Manages documents digitally in an audit-proof manner.
Export to Accounting Software:Simplifies export to various accounting software for efficient collaboration with tax advisors.
Team Collaboration:Allows team collaboration on document-related workflows with controlled access.
Task Assignment:Enables task assignment for document-related workflows like invoice approvals and contract processes.
Use Cases
Automating Customer Support:OwlForce can handle customer inquiries across multiple channels, reducing the workload of service agents.
Streamlining Document Management:fileee Business digitizes and organizes business documents, improving efficiency and compliance.
Enhancing Customer Engagement:ThinkOwl Conversations transforms paper-based communication into digital interactions, enhancing customer experience and operational efficiency.
Conclusion
ThinkOwl’s advanced AI solutions offer a comprehensive approach to enhancing business processes, particularly in customer communication and support. Its innovative features and applications cater to a wide range of business needs, from automating customer dialogues to streamlining document management. By integrating ThinkOwl into their operations, businesses can achieve significant improvements in efficiency, customer satisfaction, and overall productivity.
More information on ThinkOwl
Launched
2016-02
Pricing Model
Free Trial
Starting Price
€49 user/month
Global Rank
1271141
Follow
Month Visit
20K
Tech used
Google Tag Manager,HubSpot Analytics,Cloudflare CDN,CookieBot,Bootstrap,jQuery,Popper.js,HTTP/3,JSON Schema,OpenGraph,HSTS
Top 5 Countries
63.92%
19.23%
16.05%
0.46%
0.34%
Germany
India
United States
Philippines
Switzerland
Traffic Sources
2.67%
1.03%
0.07%
7.71%
49.03%
38.37%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
ThinkOwl was manually vetted by our editorial team and was first featured on 2023-07-18.
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