Tidio

Tidio is a comprehensive, AI-driven customer service suite designed to help you automate support, convert more leads, and increase sales. It combines a powerful conversational AI, a feature-rich live chat, and a no-code automation builder into a single, intuitive platform for businesses of all sizes.

Key Features

Tidio's platform is built on three powerful pillars that work together to streamline your customer interactions and drive business growth.

• 🤖 Lyro AI Agent: Automate up to 67% of your customer inquiries with a truly conversational AI. Lyro learns exclusively from your support content to provide accurate, human-like answers 24/7 across chat, email, and social media. It can handle repetitive questions, perform tasks like checking order statuses, and seamlessly hand off complex queries to human agents.

• 💬 Intuitive Live Chat: Engage website visitors in real-time with a highly-rated, easy-to-use live chat. Manage conversations from your website, Instagram, WhatsApp, and Messenger in one unified inbox. Features like live typing previews, canned responses, and a complete customer history empower your agents to provide fast, personalized support.

• ⚙️ No-Code Automation Flows: Visually build automated conversation paths to generate leads and boost sales without writing a single line of code. Use over 40 pre-built templates to recover abandoned carts, offer discounts, book appointments, and guide customers through their journey, engaging them at the perfect moment.

• 🎟️ Smart Ticketing System: Bring order to your support operations by converting emails and complex chats into manageable tickets. This integrated help desk allows you to prioritize, assign, and track customer requests efficiently, ensuring no query falls through the cracks and shortening your resolution time.

Use Cases

Here’s how you can leverage Tidio to achieve tangible results for your business:

1. Automate E-commerce Support: An online store can use the Lyro AI Agent to instantly answer common questions like "Where is my order?" or "What is your return policy?" at any time of day. Simultaneously, a "Flow" can automatically engage visitors who are about to leave their cart, offering a small discount to secure the sale and increase conversion rates.

2. Streamline Lead Generation: A service-based business can deploy a Flow on its website to proactively greet visitors, ask qualifying questions, and automatically book appointments on a calendar. This captures high-quality leads around the clock without requiring a human agent to be constantly available.

3. Unify Customer Communications: A brand with a strong social media presence can connect its Instagram and WhatsApp accounts to the Tidio inbox. This allows the support team to manage all customer messages—whether from the website or social DMs—in one place, ensuring a consistent and efficient service experience across all channels.

Why Choose Tidio?

Tidio is more than just a chatbot; it's a complete customer service solution designed for tangible results and seamless integration.

• Industry-Leading Automation: Tidio's Lyro AI delivers one of the highest resolution rates on the market, handling up to 67% of common queries. This frees up your human agents to focus on high-value interactions that build customer loyalty and drive growth.

• An All-in-One, Unified Platform: Instead of juggling separate tools for AI, live chat, automation, and ticketing, Tidio combines everything into a single, cohesive dashboard. This simplifies your workflow, reduces costs, and provides a comprehensive view of every customer interaction.

• Effortless Integration: Tidio works with the tools you already use. With over 120 integrations, including Shopify, WordPress, HubSpot, Zendesk, and Zapier, you can easily connect Tidio to your existing e-commerce platform, CRM, or marketing tools without a complex migration process.

• Data-Driven and Secure: You are always in control. Lyro AI provides answers based only on the knowledge base you provide, minimizing errors and ensuring brand voice alignment. The platform also offers detailed analytics to monitor performance and improve your customer experience.

FAQ

1. How does the Lyro AI learn about my specific business?Lyro is trained exclusively on the support content you provide. You can feed it with information by simply sharing links to your FAQ page, knowledge base, or uploading documents. It will only use this data to answer customer questions, ensuring its responses are accurate and relevant to your business.

2. Can I take over a conversation from the AI agent?Absolutely. You can monitor all of Lyro's conversations in real-time and jump in to take over the chat at any moment. The AI is also designed to recognize when a customer needs to speak with a person and will notify your team for a smooth handoff.

3. Is Tidio meant to replace my human support team?Not at all. Tidio is designed to make your team more effective, not redundant. By automating repetitive tasks and answering common questions, Lyro and Flows free up your human agents to focus on complex problem-solving, building customer relationships, and handling high-priority issues where their expertise makes the most difference.