What is Tidio Copilot?
Tidio Copilot is a free Chrome extension that acts as your personal AI assistant, integrating directly into your existing customer support platforms. It's designed for support professionals who want to answer customer inquiries faster, more accurately, and with perfect consistency. By analyzing your knowledge base and past conversations, Copilot provides real-time reply suggestions, allowing you to focus on solving complex problems.
Key Features
🗣️ Instant, On-Brand Reply Suggestions Powered by Anthropic's Claude AI, Copilot analyzes incoming customer questions and instantly generates accurate, context-aware replies. You can use, edit, or ignore any suggestion, giving you full control while dramatically reducing the time spent on repetitive answers.
🧠 Custom Knowledge Base Control You define the source of truth. Simply add your company’s FAQs, help docs, and website content to create a custom knowledge base. Copilot relies exclusively on this approved information, ensuring every suggestion is factual and on-brand—with no AI hallucinations.
🔌 Seamless Integration, No Migration Required Keep your current helpdesk and workflow. Tidio Copilot works as a simple, lightweight overlay within Zendesk, Intercom, Gorgias, and Gmail. There's no complex setup or need for management approval; individual agents can install it and see benefits immediately.
🔐 Enterprise-Grade Data Security Your data's security is paramount. Copilot is built with best-in-class security protocols, including full data encryption at rest and in transit. It is fully GDPR and CCPA compliant, so you can work with confidence.
How Tidio Copilot Solves Your Problems:
Tidio Copilot streamlines your day-to-day tasks by handling common inquiries with precision.
Answering Repetitive Policy Questions: A customer asks about your shipping policy for backordered items. Instead of typing out the standard response for the tenth time, Copilot instantly suggests the correct, pre-approved answer. You simply click to use it and move on to the next ticket.
Providing Detailed Product Recommendations: A customer needs a specific product recommendation with a few constraints (e.g., "a low-light houseplant under $25"). Copilot scans your product information and suggests several suitable options with links and prices, helping you provide a detailed, helpful response in seconds.
Handling Routine Inquiries: When faced with common questions like "What are your business hours?" or "How do I reset my password?", Copilot provides the answer instantly. This frees up your mental energy for customers who have unique or challenging issues that require your full expertise.
Conclusion:
Tidio Copilot is a practical tool designed to augment your skills, not replace them. It empowers you to automate a significant portion of your routine workload—current users report a 30% reduction—while improving the quality and consistency of your customer interactions. By handling the repetitive tasks, Copilot frees you to be the problem-solving expert your customers need.
Ready to work smarter, not harder? Add Tidio Copilot to Chrome for free!
More information on Tidio Copilot
Launched
2005-05
Pricing Model
Free
Starting Price
Global Rank
Follow
Month Visit
<5k
Tech used
Top 5 Countries
36.23%
28.19%
19.07%
13.72%
2.8%
United States
Bangladesh
Netherlands
United Arab Emirates
Poland
Traffic Sources
3.82%
0.73%
0.09%
3.97%
9.54%
81.62%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Tidio Copilot was manually vetted by our editorial team and was first featured on 2025-07-08.
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