What is Univw.AI?
Univw CRM isn't just another customer relationship management tool; it's a comprehensive solution designed to help businesses of all sizes, from startups to established enterprises in sectors like real estate, FMCG, and BFSI, build stronger customer relationships and accelerate their growth. Imagine having a system that not only organizes your customer data but also empowers your team to work smarter, faster, and with greater insight. That's what Univw offers.
Key Features
🎯 Implement Resource Hierarchy-Based Data Access:Grant your team access to only the information they need, boosting efficiency and security. You are put in control of your data, ensuring a streamlined and secure workflow.
📞 Integrate Cloud Telephony:Make calls directly from the CRM with a simple click, record them for quality control and training, and gain valuable insights from call analytics. This integration empowers your team to manage communications more effectively, all while protecting sensitive customer data.
🔄 Import Data from External Sources:Seamlessly bring in data from your marketing campaigns on platforms like Google, Facebook, and LinkedIn, or via tools like WebHooks and CSV Imports. You get a holistic view of your customer journey, allowing you to make data-driven decisions.
⚙️ Utilize a Flexible Workflow Engine:Design and automate custom workflows to match your unique business processes. Automatically create, assign, and track tasks, ensuring everyone is on the same page and deadlines are met.
📊 Leverage Datalake & Visualization:Combine data from various sources, including transactions, calls, chats, and geolocation, to get a complete picture of your customer interactions. Visualize this data to identify trends, patterns, and opportunities you might otherwise miss.
Use Cases
Real Estate Sales Team:A sales agent receives a new lead through a Facebook ad campaign. The lead's data, including their contact information and property preferences, is automatically imported into Univw CRM. The agent calls the lead directly from the CRM, using integrated cloud telephony. Based on the conversation, the agent schedules a property viewing and sets up automated email reminders. The flexible workflow engine ensures that all follow-up tasks are assigned and completed promptly, increasing the likelihood of closing the deal.
FMCG Customer Support:A customer submits a complaint about a damaged product via your website. The complaint is automatically logged in Univw CRM as a service request. The system's workflow engine assigns the ticket to the appropriate support agent, based on pre-defined rules. The agent reviews the customer's purchase history and previous interactions, providing a personalized and efficient resolution. Call recording allows the customer's voice tone to be analyzed for training purposes. The datalake allows for the integration of data points from all relevant sources, painting a complete picture of the customer's history.
Startup Growth:A startup uses Univw CRM to manage its sales pipeline. As leads come in from various sources, they are automatically categorized and prioritized based on predefined criteria. The sales team uses the task management features to stay on top of their to-dos, ensuring that no lead falls through the cracks. The CRM's reporting and analytics provide insights into sales performance, helping the startup identify areas for improvement and optimize its sales strategy.
Conclusion
Univw CRM empowers your business to enhance customer satisfaction, streamline operations, and accelerate growth. With its comprehensive features, flexible workflows, and powerful data analytics, Univw CRM helps you build stronger, more profitable customer relationships. It helps all business sizes, from small businesses to large corporations, to optimize their growth.
More information on Univw.AI
Top 5 Countries
55.59%
44.41%
Italy
United Kingdom
Traffic Sources
4.63%
1.28%
0.24%
13.86%
44.86%
33.97%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Univw.AI was manually vetted by our editorial team and was first featured on 2023-08-23.
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