Yuma

Yuma AI is the comprehensive e-commerce AI platform designed to significantly boost revenue growth and elevate customer satisfaction across the entire shopping journey. It addresses the multifaceted challenges e-commerce brands face before, during, and after purchases, providing intelligent, automated solutions. Tailored for e-commerce leaders, CX managers, and brands, Yuma AI empowers you to scale operations, reduce costs, and optimize every customer interaction.

Key Features

Experience the power of AI across your e-commerce operations with Yuma AI's integrated modules:

• 🤖 Support AI: Automate Customer Service & Boost CSAT Fully automate ticket resolutions, significantly boost customer satisfaction (CSAT), and reduce operational costs. Yuma’s AI Agents manage everyday tickets from start to finish, retrieving order data, verifying policies, and responding in your brand's voice, escalating complex issues to human agents only when necessary. Specialized Auto-Pilots execute multi-step workflows for tasks like refunds and returns, ensuring consistency across all channels.

• 📈 Sales AI: Personalize Experiences & Maximize Revenue Boost your revenue by delivering hyper-personalized customer interactions in real-time. Yuma’s Sales AI analyzes visitor browsing behavior to offer Smart Recommendations, adapt your website's UI dynamically, and deploy Cart Savers or Affinity Nudges. These targeted interventions increase Average Order Value (AOV) and conversion rates while reducing cart abandonment.

• 💬 Social AI: Convert Conversations & Protect Your Brand Turn social media conversations into conversions and manage your brand's reputation automatically. Social AI's Comment Buddy instantly replies to mentions, while Review Thanks sends customized gratitude for positive feedback. It also features a Spam Shield and Post Cleaner to safeguard your brand's image by detecting and removing inappropriate content, ensuring quality interactions.

• ⚡ Chat AI: Deliver Instant, Intelligent On-Site Support Deploy real-time, precise AI-powered answers directly on your website in less than five minutes. The AI-First Chat handles customer questions with human-like flow 24/7, providing instant assistance for everything from sizing checks to delivery questions. It supports multilingual interactions, analyzes attachments, and can seamlessly escalate issues to your helpdesk with full context.

Use Cases

Yuma AI empowers your e-commerce business through concrete, impactful applications:

• Streamline Customer Support Operations: Automatically resolve common inquiries like order status updates, exchanges, and billing issues, freeing your human agents to focus on complex cases. This significantly reduces response times and improves customer satisfaction.

• Enhance On-Site Conversion & AOV: Dynamically personalize your website for each visitor, offering tailored product recommendations and timely nudges to prevent cart abandonment, ultimately boosting your conversion rates and average order value.

• Automate Social Media Engagement: Automatically respond to positive reviews, manage comments, and filter out spam across all social channels, ensuring consistent brand voice and protecting your online reputation without constant manual oversight.

• Provide Immediate Website Assistance: Offer instant, 24/7 AI-powered chat support directly on your website, delivering precise answers to customer questions in multiple languages and handling attachments like screenshots or receipts for rapid issue resolution.

Why Choose Yuma AI?

Yuma AI stands apart by delivering verifiable results and advanced capabilities that drive tangible business value:

• Proven Performance & ROI: Yuma's original AI-driven support engine efficiently resolves over half of customer tickets, with top merchants automating 40-60%. Clients like Omnie achieved 79% automation and an 87% reduction in response time, while Clove cut costs by 25% and saw a 3x ROI in just three months.

• Superior AI Accuracy & Multilayered Safety: Unlike generic AI tools, Yuma embeds your specific brand tone, legal phrases, and 'do-not-say' lists directly into its AI's reasoning. Each drafted reply undergoes multiple checks for accuracy, policy, and safety, preventing hallucinations and ensuring compliant, on-message interactions across all channels.

• Real-time Behavioral Intelligence: Yuma’s Sales AI excels in advanced, real-time behavior analysis. It dynamically adapts your website and delivers hyper-personalized product recommendations and targeted interventions, optimizing conversions and average order value more effectively than static solutions.

• White-Glove Support & Extensive Customization: Benefit from premium access and dedicated white-glove service from Yuma’s Success team via private channels and immediate call support. Yuma offers extensive configuration options, from multilingual brand voice to custom actions and gradual rollouts, ensuring seamless integration and tailored performance within your unique e-commerce ecosystem.

Conclusion

Yuma AI provides e-commerce brands with a powerful, integrated suite of AI solutions to master customer engagement and accelerate growth across all touchpoints. By automating support, personalizing sales, and streamlining social interactions, Yuma empowers you to deliver exceptional customer experiences and unlock new revenue opportunities.