What is Zowie?
Managing increasing customer inquiries across multiple channels can strain your support teams and impact service quality. You need a way to respond quickly and accurately, without overwhelming your agents or your budget. Zowie is an AI-powered platform built to transform your customer service operations. We help you automate conversations and complex workflows, enabling you to provide exceptional, efficient support that builds lasting customer loyalty. Experience customer service automation that feels anything but automated.
Key Features
🤖 Automate Customer Interactions: Deploy AI Agents that handle customer inquiries instantly across chat, email, voice, and social media. These agents are designed to resolve issues end-to-end, capable of handling up to 95% of incoming tickets automatically.
🧑💻 Enhance Agent Productivity: Equip your human team with the Zowie AI Inbox, a workspace designed for efficiency. Features like AI-generated summaries, response assistance, and streamlined workflows help agents solve tickets up to 50% faster.
🌐 Engage Globally & Omnichannel: Communicate naturally with customers in their preferred language. Zowie supports multilingual interactions and operates seamlessly across all your digital channels, ensuring a consistent and accessible experience.
🧩 Integrate Seamlessly: Connect Zowie with your existing CRM, helpdesk, e-commerce platforms, and other business systems. This allows the AI to access necessary context and execute actions accurately within your established workflows.
🧠 Achieve Accurate Resolutions: Go beyond simple FAQs. Zowie utilizes a sophisticated engine stack (including our proprietary Zowie X2™, Decision Engine, and Reasoning Engine) to understand context, follow complex business logic precisely, and deliver complete, accurate resolutions while staying true to your brand voice.
📊 Maintain Full Control & Insight: Oversee your AI's performance with transparent reporting. You have the tools to monitor interactions, provide feedback for continuous improvement (Feedback & Training module), and gain valuable insights into customer needs and journey patterns.
Use Cases: Zowie in Action
Imagine these common scenarios handled effortlessly:
Streamlining E-commerce Returns: A customer needs to return an online purchase after hours. Instead of waiting until the next business day, they interact with the Zowie AI Agent via your website chat. The AI verifies their order details against your system, confirms eligibility based on your return policy, generates a return shipping label, and updates the customer's order status in your backend – completing the process in minutes.
Handling Complex Travel Modifications: A customer needs to change their flight date, which also impacts a related hotel reservation booked through your platform. The Zowie AI Agent understands this multi-step request. It interfaces with both the airline and hotel booking APIs, checks availability, calculates any price differences based on your rules, confirms the changes with the customer, processes the modifications, and sends an updated itinerary via email.
Boosting Support Team Efficiency During Peaks: Your support team faces a surge in inquiries during a promotion. Instead of letting wait times balloon, the Zowie AI Agent handles the majority of common questions about the sale instantly. For more complex issues routed to human agents, the Zowie AI Inbox provides them with instant conversation summaries, suggests relevant knowledge base articles, and even drafts responses, allowing them to assist more customers effectively and with less stress.
Conclusion
Zowie offers more than just automated answers; it delivers complete, accurate resolutions and enhances the capabilities of your human agents. By intelligently automating workflows and providing seamless support across channels and languages, Zowie helps you reduce operational costs (seeing up to 40%+ lower response times), significantly increase customer satisfaction (boosting CSAT by 30%+), and scale your service effortlessly. It’s about transforming your customer support into a strategic advantage that fosters loyalty and drives growth.
More information on Zowie
Launched
2020-02
Pricing Model
Paid
Starting Price
Global Rank
146306
Follow
Month Visit
172.4K
Tech used
Google Tag Manager,Webflow,Amazon AWS CloudFront,Cloudflare CDN,jQuery,Gzip,JSON Schema,OpenGraph,HSTS
Top 5 Countries
35.95%
18.23%
12.95%
5.16%
4.86%
United States
Poland
Colombia
Korea, Republic of
Philippines
Traffic Sources
44.26%
41.81%
8.63%
4.73%
0.46%
0.11%
Direct
Search
Referrals
Social
Paid Referrals
Mail
Zowie was manually vetted by our editorial team and was first featured on 2025-05-05.
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