What is AeroChat?
AeroChat is your all-in-one omnichannel customer communication platform, designed to eliminate chaos by unifying AI chat, live chat, and ticketing into a single, intuitive workspace. It empowers your team to deliver faster responses, significantly reduce support workload, and cultivate happier customers by streamlining every interaction.
Key Features
Intention-Aware AI: Go beyond keywords with AI that truly understands customer intent, delivering precise, relevant replies. This capability resolves up to 87% of issues automatically, freeing your support team for complex challenges.
Unified Inbox for All Channels: Consolidate WhatsApp, Messenger, Instagram, Telegram, email, and live chats into one integrated inbox. You'll eliminate tab switching and ensure no customer message ever gets missed.
AI-Powered Automation & Routing: Automate instant replies, intelligent routing, and seamless escalation processes without any complex prompt setup. AeroChat works out-of-the-box, adapting to your operational needs 24/7.
Self-Learning Knowledge Base: AeroChat's engine continuously improves from real customer conversations, automatically updating and enhancing your knowledge base. This means less manual input and ever-smarter support.
Multilingual Support: Deliver consistent, high-quality support in your customer's preferred language across every channel. There's no need for separate workflows or manual translation efforts.
Use Cases
Boost E-commerce Sales & Retention: Instantly reply to product and order inquiries, reducing cart abandonment with timely follow-ups. Provide 24/7 support during sales spikes and manage all social and chat channels from one place, ensuring consistent customer engagement.
Scale SaaS & Tech Support Efficiently: Automate onboarding guides and product walkthroughs, effectively routing complex queries to the right agent or knowledge base. You can scale your support operations without needing to grow headcount, and track performance across all channels in a unified view.
Empower Customer Support Teams: Eliminate tool-hopping with a single, integrated workspace. Let AI efficiently handle repetitive FAQs, allowing your agents to focus on high-value, complex edge cases, while built-in AI insights help you continuously improve team performance.
Unique Advantages
AeroChat stands apart by addressing the core inefficiencies that plague traditional and generic support solutions:
True Intent Understanding: Unlike rule or keyword-based chatbots that require explicit prompts, AeroChat's Intention-Aware AI understands what customers actually want, delivering precise solutions that delight and satisfy.
Effortless Self-Learning: Forget constant manual updates or rule tuning. AeroChat's self-learning engine improves automatically from every conversation, ensuring your support system gets smarter over time without intervention.
Out-of-the-Box Readiness: You won't need to configure prompts, build complex scripts, or spend hours on setup. AeroChat connects your data and channels in under 30 minutes, starting to respond immediately with no developer required.
Seamless Omnichannel Integration: Where traditional platforms split tools by channel and generic AI chatbots are limited to chat, AeroChat unifies all chat, email, and ticket conversations into one comprehensive workspace, simplifying escalation and ensuring consistent service.
Conclusion
AeroChat empowers your business to deliver exceptional customer support with unparalleled efficiency and consistency. By unifying your communication channels and leveraging intelligent AI, you can achieve faster replies, significantly lower support load, and drive higher customer satisfaction and conversion rates.
Ready to scale your customer support without the chaos? Explore how AeroChat can transform your customer interactions today.
More information on AeroChat
Launched
2023-08
Pricing Model
Free Trial
Starting Price
$36 /month
Global Rank
9172571
Follow
Month Visit
<5k
Tech used
Top 5 Countries
100%
Malaysia
Traffic Sources
4.33%
1.13%
0.2%
13.41%
48.06%
31.88%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Oct 9, 2025)
AeroChat was manually vetted by our editorial team and was first featured on 2025-10-09.
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