AptEdge

AptEdge's AnswerGPT™ is revolutionizing customer support by harnessing the power of generative AI. With its ability to prevent escalations, empower support teams, and seamlessly integrate with existing apps, AptEdge is transforming the way businesses deliver customer care. By leveraging this innovative software, companies can accelerate resolution times, boost customer satisfaction, and improve overall operational efficiency.

Key Features:

1. Prevent Escalations: AnswerGPT™ provides Tier 1 resolution by generating answers to common customer queries, reducing escalations by up to 35%. This feature allows support teams to resolve tickets faster and achieve a 99% customer satisfaction rate.

2. Empower Your Team: By surfacing contextualized knowledge, AnswerGPT™ enables support agents to quickly resolve issues and improve response quality. It automatically deflects common cases, groups similar cases, and allows the team to focus on high-value items, making them instant experts.

3. Easy Integration: AptEdge integrates seamlessly with various apps, including knowledge bases, ticketing systems, CRMs, code repositories, and collaboration tools. This ensures that all relevant information is accessible in one place, streamlining workflows and optimizing productivity.

Use Cases:

- Support: AnswerGPT™ can be utilized by support teams to accelerate time to resolution, boost customer satisfaction, and increase agent efficiency by providing instant answers to common queries.

- Sales: The software can give sales teams a competitive edge by equipping them with contextualized knowledge, enabling them to address customer inquiries effectively and close deals faster.

- Engineering: AptEdge helps engineering teams stay focused on writing code by automating common support cases and deflecting low-value tasks, allowing them to prioritize high-value projects.

- Product: Product teams can streamline product optimization by leveraging AnswerGPT™ to gather customer feedback, identify common issues, and make data-driven decisions for product improvement.