Bik.ai

BIK (Bik.ai) is an all-in-one marketing automation platform and sophisticated Agentic AI CRM built specifically for high-growth eCommerce brands. It solves the critical problem of siloed marketing and support efforts by unifying them under intelligent, autonomous AI agents. This integration is designed to dramatically boost conversions, retention, and customer Lifetime Value (LTV) for next-generation DTC brands and established enterprises alike.

Key Features

BIK leverages specialized AI agents to automate complex customer interactions and optimize the entire commerce lifecycle, from first touchpoint to repeat purchase.

🤖 Agentic AI Ecosystem & Agent Studio

Access over 100 ready-to-use specialized commerce agents, such as the Negotiation Agent (for dynamic offer discussions) or the Style Match Agent (for personalized product finding). If a ready agent doesn't fit your specific need, the Agent Studio allows you to build custom AI workflows, ensuring your automation is perfectly tailored to your brand’s unique customer journey and operational requirements.

⚡ Unified AI Helpdesk for Peak Productivity

Break down support silos and increase your team's efficiency immediately. Features like AI Summary boost customer support productivity by up to 60%, automatically summarizing lengthy ticket threads for agents. The AI Translator ensures seamless, real-time communication with foreign language customers across all channels, eliminating communication barriers and speeding up resolution times.

🎯 Agentic CDP & Advanced Customer Segmentation

Move beyond basic demographic targeting by using the Agentic Customer Data Platform (CDP) to track and analyze deep customer behavior. You can create advanced, outcome-based segments (e.g., customers who clicked, replied, or interacted with specific campaigns) to deliver hyper-personalized messaging, ensuring every broadcast and drip campaign targets the right audience at the optimal moment.

🛍️ Seamless Multichannel Purchase Flow

Enable customers to browse products and complete their entire purchase journey directly within social channels like Instagram, WhatsApp, SMS, and Messenger. This functionality, powered by the BIK Chatbot, drastically reduces friction, improves customer experience, and supports critical functions like Abandoned Cart Recovery Sales with intelligent, offer-based nudges.

🎡 High-Impact Agentic Gamification

Dramatically increase on-site engagement and lead acquisition by integrating customizable widgets like 'Spin the Wheel' or 'Scratch Card.' These gamification tools not only align with your brand identity but are proven to drive measurable results, including up to 35% more lead acquisition and 20% more orders by capturing attention and offering immediate, enticing rewards.

Use Cases

BIK transforms common eCommerce challenges into opportunities for growth and efficiency.

1. Scaling Paid Ads and Optimizing CRO Instead of relying on broad ad targeting, use BIK's Advanced Segments to identify high-intent, high-LTV customer profiles based on their on-site and campaign interactions. This insight allows you to refine your paid media efforts and create highly personalized web journeys, reducing overall Customer Acquisition Cost (CAC) while maximizing Return on Ad Spend (ROAS).

2. Automated Customer Recovery and Retention Deploy specialized agents to re-engage lapsed customers and drive repeat sales. The Shopping Pattern Recommendations Agent autonomously analyzes past purchases and browsing history to suggest relevant products or routines, turning casual interest into predictable, recurring revenue, demonstrated by brands scaling repeat purchases by over 35% in just three months.

3. Streamlining Customer Support and Reducing Cost Leverage the AI Helpdesk to automate up to 70% of routine inquiries, freeing up human agents for complex issues. For instance, the Visual Troubleshooting Agent can solve customer issues using uploaded images or videos, while the Order Tracking Agent provides real-time updates—all without needing manual intervention, significantly cutting down expenditure on live support agents.

Why Choose BIK?

BIK is engineered not just to manage customer relationships, but to actively grow your bottom line using data-backed performance advantages that separate it from conventional CRM systems.

• Verified Performance Uplift: BIK is demonstrably 5x more effective than typical CRMs, with customers consistently achieving over 137X+ ROI by leveraging real-time insights and agent-based automation.

• Superior Conversion Rates: Our intelligent chatbot architecture drives up to 70% higher conversions compared to standard conversational tools by guiding users through the purchase flow and executing smart interactions, like discount negotiations.

• Open and Data-Centric Platform: BIK is an open API platform, allowing you to connect any app of your choice using webhooks and REST API blocks. Crucially, we maintain that you own your data—ensuring privacy, control, and flexibility as your brand scales.

Conclusion

BIK is the essential Agentic AI CRM designed to eliminate marketing and support fragmentation, empowering your eCommerce brand to achieve smarter, faster, and more sustainable growth. By deploying autonomous AI agents across acquisition, retention, and support, you gain the power to deliver hyper-personalized experiences that maximize LTV and ROI.