What is Certainly?
Certainly is an all-in-one chatbot software that utilizes generative AI to enhance customer experience, resolve support tickets, and scale support operations. Trusted by global leading brands, Certainly offers a tailormade conversational platform designed for complex customer service journeys with multi-domain and multilingual demands. With deep industry knowledge in entertainment, travel, betting, and gaming businesses, Certainly's proprietary AI comes with premade templates and intents for common customer queries.
Key Features:
1. AI Salesperson: Boost average order value by 20% with an intelligent sales chatbot that recommends products, reduces returns, and upsells to your ecommerce store.
2. Support Ticket Deflection: Answer customer queries at scale in over one hundred languages through 24/7 automated service to deflect 50% of support tickets while encouraging self-service.
3. Customer Data Collection: Gain valuable insights on your customers' buying habits and frequently asked questions through easy-to-understand in-platform reporting.
Use Cases:
- Ecommerce Stores: Certainly's AI salesperson can provide personalized product recommendations to increase average order value while reducing returns.
- Customer Support Centers: The automated chatbot can handle a wide range of customer queries in multiple languages, freeing up human agents' time for more complex issues.
- Market Research: Collecting data from millions of conversations allows businesses to gain insights into their customers' preferences and behaviors.
- Customer Activation Strategies: Engage online store visitors with humanlike conversations, fun quizzes, and games to encourage repeat visits.
Certainly's all-in-one chatbot software revolutionizes the way businesses interact with their customers. By leveraging generative AI technology combined with deep industry knowledge and premade templates/intents for common queries across various domains/languages; it enables companies to enhance their CX journey significantly. Whether it's boosting sales conversions or providing efficient support ticket resolution while collecting valuable customer data; Certainly empowers businesses to deliver exceptional customer experiences and drive growth. Get started with Certainly today and take your customer experience to the next level.
More information on Certainly
Top 5 Countries
16.56%
8.44%
8.33%
7.58%
6.67%
United States
Germany
India
United Kingdom
Russia
Traffic Sources
4.12%
0.64%
0.11%
8.57%
45.21%
41.16%
social
paidReferrals
mail
referrals
search
direct
Certainly was manually vetted by our editorial team and was first featured on 2023-03-07.
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