What is Kindly?
Managing customer interactions effectively is crucial, yet scaling support while maintaining quality presents a significant challenge for many businesses. You need to be available everywhere your customers are, answer their questions accurately in their language, and do it efficiently. Kindly provides an intuitive platform designed specifically for enterprises to build, deploy, and manage sophisticated AI agents that enhance customer experience and streamline operations, without requiring deep technical expertise.
Key Features
✨ Intuitive No-Code Platform: Design, build, and manage complex conversational flows through a user-friendly interface. This empowers both technical and non-technical team members to create effective AI agents quickly.
🌍 Multilingual Support (100+ Languages): Engage customers globally by automatically detecting and responding in their preferred language. This breaks down communication barriers and ensures consistent service across markets.
🤖 Advanced AI & Kindly GPT: Leverage state-of-the-art machine learning and large language models (LLMs), including Kindly GPT. Combine precisely programmed responses with safe, fact-checked generative AI for natural, helpful conversations that can handle a wider range of inquiries.
🔌 Seamless Integrations: Connect Kindly effortlessly with your existing ecosystem, including CRMs (like Salesforce), helpdesks (like Zendesk, Dixa), and messaging platforms (like Messenger). This ensures a unified workflow and data consistency.
📊 Rich Analytics & Insights: Access real-time data and comprehensive reports on chatbot performance, user interactions, and customer satisfaction. Use these actionable insights to continuously refine your strategy and improve customer experiences.
🎨 Customizable Chat Interface (Kindly Chat): Tailor the appearance and tone of your chatbot to align perfectly with your brand identity, ensuring a consistent and professional user experience across all touchpoints.
⚙️ Automated Bot Optimization: Benefit from built-in machine learning features that help automate maintenance tasks, suggesting improvements and increasing the precision of bot replies over time.
Use Cases: See Kindly in Action
Imagine how Kindly could work for your business:
Scaling Customer Support Efficiently: An international e-commerce brand like Elkjøp uses Kindly to handle a high volume of common inquiries (e.g., order tracking, product questions, return policies) instantly, 24/7. This resulted in a 50% increase in automated conversations, freeing up human agents to focus on complex issues and significantly improving their 80% user satisfaction rate.
Providing Consistent Global Service: A company like Hertz, operating worldwide, deploys a multilingual Kindly bot on its website. It assists customers with booking queries, location information, and FAQs in multiple languages, ensuring travelers receive consistent help regardless of their location or time zone, even outside standard business hours.
Driving Sales and Engagement Proactively: A brand like Happy Socks uses Kindly Chat's proactive features. When a user browses a specific product category for a while, the bot proactively offers assistance, suggests related items, or highlights a current promotion using banners or push greetings, guiding the user towards a purchase and enhancing engagement.
Conclusion
Kindly offers a practical and powerful solution for enterprises looking to elevate their customer interactions through AI. By combining an easy-to-use platform, advanced and safe AI capabilities, robust multilingual support, and seamless integration, Kindly empowers your teams to deliver exceptional, efficient, and personalized customer experiences at scale. It translates sophisticated technology into tangible business results, helping you build stronger customer relationships and optimize your operations.
More information on Kindly
Launched
2017-12
Pricing Model
Contact for Pricing
Starting Price
Global Rank
344618
Follow
Month Visit
45K
Tech used
Google Tag Manager,Webflow,Amazon AWS CloudFront,cdnjs,Cloudflare CDN,JSDelivr,Google Fonts,jQuery,Gzip,HTTP/3,OpenGraph,HSTS
Top 5 Countries
77.18%
3.48%
2.7%
2.64%
2.61%
Netherlands
Germany
Sweden
United Kingdom
United States
Traffic Sources
61.39%
31.52%
5.35%
1.43%
0.24%
0.04%
Direct
Search
Referrals
Social
Paid Referrals
Mail
Kindly was manually vetted by our editorial team and was first featured on 2025-05-05.
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