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What is Gladly?
Gladly Hero is a ticket-free, people-centered platform that provides personalized agent-assisted customer service. It also offers AI-powered tools, such as Hero AI Authoring, Summaries, and Replies, to boost agent productivity. Gladly Sidekick is an AI and automation platform that works alongside Gladly Hero to enable personalized self-service. This software aims to make customer service stand out and save time and money for businesses.
Key Features:
1. Ticket-Free Platform: Gladly Hero eliminates the need for tickets, allowing for a more personalized customer service experience.
2. AI-Powered Tools: The suite of AI-powered tools, including Hero AI Authoring, Summaries, and Replies, enhances agent productivity and aids team collaboration.
3. Gladly Sidekick: This AI and automation platform works hand-in-hand with Gladly Hero to enable personalized self-service.
Use Cases:
- Consolidating Software Platforms: Gladly Hero helps businesses consolidate multiple software platforms into a single, cost-effective solution with all channels (Voice, SMS, Chat, Email, Self-Service, Knowledge-Base) built-in.
- Optimizing Customer Service Channels: The ticket-free, AI-powered solutions offered by Gladly Hero help eliminate duplicate tickets, optimize channel mix, and enable efficient customer self-service experiences.
- Boosting Agent Efficiency: Gladly Hero's AI tools reduce average handle time, save on labor costs, and improve team collaboration, leading to increased agent efficiency.
- Enhancing Agent Engagement: The intuitive platform design and suite of helpful tools provided by Gladly Hero empower agents, leading to higher employee retention, improved efficiency, and quick onboarding.
- Driving Revenue Growth: Gladly Hero helps boost customer retention, drive loyalty through memberships and higher subscription tiers, and identify cross-sell and upsell opportunities.
Conclusion:
Gladly Hero is a comprehensive customer service solution that saves time and money for businesses. By consolidating software platforms, optimizing customer service channels, boosting agent efficiency, enhancing agent engagement, and driving revenue growth, Gladly Hero helps businesses stand out in customer service. With its AI-powered tools and personalized self-service capabilities, Gladly Hero is designed to transform the customer experience and drive loyalty at scale.
More information on Gladly
Top 5 Countries
22.09%
7.77%
7.06%
5.77%
5.52%
United States (22.09%)
Nigeria (7.77%)
India (7.06%)
United Kingdom (5.77%)
Russia (5.52%)
Traffic Sources
4.25%
11.05%
37.41%
43.82%
social (4.25%)
paidReferrals (2.73%)
mail (0.17%)
referrals (11.05%)
search (37.41%)
direct (43.82%)
Source: Similarweb (Sep 24, 2025)
Gladly was manually vetted by our editorial team and was first featured on 2023-08-05.
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