What is Gladly Ai?
Gladly is an AI customer service platform that aims to transform support heroes into revenue drivers by providing personalized and always-on service across all channels. With a single, lifelong conversation across all channels, Gladly offers all the necessary capabilities to deliver radically personal customer service.
Key Features:
1. Single Conversation Across Channels: Gladly allows for a seamless conversation with customers across various channels, eliminating the need for multiple tickets and ensuring a consistent and personalized experience.
2. Natively Built-in Capabilities: The platform offers all the necessary capabilities to deliver personalized customer service, making it convenient and efficient for support teams.
3. Enhanced Customer Experience: By ditching tickets, Gladly enables support heroes to focus on building relationships with customers, resulting in a more positive and satisfying customer experience.
4. Increased Efficiency: With Gladly, support teams can handle more conversations with fewer tickets, allowing them to serve customers faster and more effectively.
5. Testimonials from Satisfied Customers: JOANN, a company using Gladly, reported a reduction in tickets and an increase in conversations, leading to improved operational efficiency and customer satisfaction.
Use Cases:
1. E-commerce: Gladly can be used by e-commerce businesses to provide personalized and always-on customer service across multiple channels, enhancing the overall shopping experience and driving customer loyalty.
2. Travel and Hospitality: Companies in the travel and hospitality industry can utilize Gladly to offer seamless and personalized customer service, ensuring a memorable and satisfactory experience for travelers.
3. Financial Services: Gladly can be implemented by banks and financial institutions to deliver personalized support to customers, addressing their queries and concerns in a timely manner.
With Gladly, customer service is transformed into a revenue-driving function, offering personalized and always-on support across all channels. By eliminating tickets and focusing on building relationships with customers, support teams can enhance efficiency and deliver a superior customer experience. Whether in e-commerce, travel, or financial services, Gladly provides the necessary capabilities to deliver personalized customer service at scale.
More information on Gladly Ai
Launched
2018
Pricing Model
Paid
Starting Price
$180 hero/mon
Global Rank
599730
Follow
Month Visit
58.4K
Tech used
WordPress,Bootstrap,AppNexus,Font Awesome,Google Analytics,Google Tag Manager,Linkedin Insight Tag,Marketo,Mouse Flow,jQuery,jQuery Migrate
Top 5 Countries
22.09%
7.77%
7.06%
5.77%
5.52%
United States
Nigeria
India
United Kingdom
Russia
Traffic Sources
4.25%
2.73%
0.17%
11.05%
37.41%
43.82%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Gladly Ai was manually vetted by our editorial team and was first featured on 2023-10-07.
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