What is Gorgias?
Gorgias is the conversational AI platform designed specifically to help ecommerce brands grow. It transforms your customer support from a cost center into a powerful sales engine by unifying all your communication channels and automating responses. This allows you to deliver exceptional, revenue-generating service that boosts both customer loyalty and your bottom line.
Key Features
🤖 Intelligent AI Agent Go beyond basic chatbots with an AI that fully resolves customer issues. The AI Agent learns your brand voice and policies, integrates with your store's backend, and can perform actions like tracking orders, processing returns, and even editing subscriptions. It autonomously resolves up to 60% of support tickets, providing instant, 24/7 support and freeing up your team for high-value interactions.
💬 Centralized Omnichannel Helpdesk Manage every customer conversation—from email and live chat to social media, SMS, and voice—in a single, unified inbox. The Gorgias Helpdesk gives your team a complete view of each customer's history, including past orders and conversations. This enables them to provide fast, deeply personalized support without ever needing to switch tabs.
🛒 Deep Shopify & Ecommerce Integration Gorgias is built as a natural extension of your ecommerce stack. With a premium Shopify partnership and connections to over 100 other ecommerce apps, your team can edit orders, issue refunds, and check inventory directly within the helpdesk. This seamless integration transforms support interactions into efficient, effective extensions of your storefront.
📈 Proactive Chat & Sales Campaigns Turn passive browsers into active buyers. Use Gorgias to create proactive chat campaigns that engage shoppers in real-time, offering assistance or promotions at the perfect moment. This capability is proven to reduce bounce rates by up to 37% and significantly increase on-site conversions.
How Gorgias Solves Your Problems:
You're overwhelmed with repetitive support tickets. Gorgias's AI Agent instantly handles the most common inquiries like "Where is my order?" around the clock. This automation saves your agents an average of 65% of their time, allowing them to focus on complex cases that require a human touch, which leads to a 43% faster first response time.
You're missing opportunities to convert shoppers. A customer hesitating on a product page can be a lost sale. With Gorgias, you can proactively engage them with a targeted chat message, offering help or a relevant discount code. This turns a moment of friction into a successful conversion and a positive brand interaction.
Your customer experience feels disjointed across channels. When a customer emails you and then sends a DM on Instagram, your team sees it all in one unified thread. Gorgias centralizes every touchpoint, giving your agents the full context they need to provide a seamless and personal experience, making customers feel understood and valued.
Unique Advantages
Turn Support into a Revenue Driver: Gorgias is fundamentally designed to do more than just solve problems. By integrating sales and support, providing proactive assistance, and giving agents the tools to upsell, the platform helps you generate revenue directly from your customer interactions.
Built Exclusively for Ecommerce: Unlike generic helpdesks, every feature in Gorgias is optimized for the needs of an online store. From its deep, best-in-class Shopify integration to its understanding of ecommerce-specific issues, the platform is tailored to help you sell more effectively.
Conclusion:
Gorgias provides a comprehensive solution for ecommerce businesses ready to elevate their customer experience. By combining powerful AI automation with a human-centric helpdesk, it equips your team to deliver faster, smarter support that not only builds loyalty but actively drives sales.
Explore how Gorgias can help you streamline your support and unlock new revenue growth!
More information on Gorgias
Launched
2002-11
Pricing Model
Free Trial
Starting Price
$50 per month
Global Rank
14260
Follow
Month Visit
2.4M
Tech used
Webflow,Amazon AWS CloudFront,JSDelivr,CookieLaw,OneTrust,Google Fonts,jQuery,Splide,Gzip,OpenGraph
Top 5 Countries
52.37%
9.23%
4.41%
4.19%
3.65%
United States
Philippines
United Kingdom
Canada
Australia
Traffic Sources
1.2%
0.35%
0.17%
3.61%
17.21%
77.46%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Gorgias was manually vetted by our editorial team and was first featured on 2024-02-04.
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