Loris

Loris is a powerful AI software that transforms customer interactions into opportunities for insight, optimization, and growth. It automates time-consuming customer service and conversation review processes with deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. Whether you're a technical expert or a casual reader, Loris can elevate your contact center into a customer intelligence center, helping you capture, understand, optimize, improve, and drive better customer experiences.

Key Features:

1. Capture: Connect Your Customer Experience Platforms

• Loris seamlessly integrates with your existing customer service platforms, making it easy to capture interactions from voice and messaging platforms.

2. Understand: Turn Interactions into Actionable Insights

• Loris analyzes customer interactions and uncovers critical insights hidden within conversations. It helps you understand customer needs, frustrations, and preferences, enabling you to improve both customer experience and company strategy.

3. Optimize: Enhance Efficiency and Performance

• With Loris, you can identify opportunities for improvement and efficiency in real-time. It automates quality assurance, simplifying agent scoring and coaching across all channels. Agents receive guidance during live conversations, ensuring more predictable and satisfying interactions for customers.

Use Cases:

• Customer Conversational Intelligence:Loris is your go-to solution for transforming customer conversations into valuable business insights. It helps you address customer frustrations, uncover hidden needs, and develop solutions, all in one place. This versatility can be applied across various industries and sectors.

• Automated Quality Assurance:Say goodbye to subjective assessment and time-consuming manual processes. Loris automates conversation scoring and streamlines agent coaching. It ensures consistency and performance measurement across your organization.

• Agent Performance Improvement:Loris empowers your agents to excel in customer interactions. Real-time sentiment analysis and best practice workflows guide agents to provide the right responses promptly. This leads to improved policy compliance, higher customer satisfaction, and faster agent ramp-up times.

• AI-Driven Insights:Loris provides a comprehensive view of your customer service operations. It helps teams become more efficient, identify areas for improvement, and determine where to focus their efforts. The result? Increased Customer Satisfaction (CSAT) scores by up to 40%.

Conclusion:

Loris is the AI solution you need to revolutionize your customer service operations. By capturing, understanding, optimizing, and improving customer interactions, it elevates your business to new heights. With Loris, you can turn customer conversations into valuable insights, automate quality assurance, and empower your agents to deliver exceptional customer experiences. Say goodbye to manual processes and hello to increased CSAT scores. If you're wondering how to get started with AI for your customer service organization, watch the video or talk to Loris's expert team today. Unlock the potential of AI and transform your customer service into a powerhouse of efficiency and excellence.