What is Haptik?
Haptik, a leading AI solutions provider, has collaborated with various businesses across different sectors to create AI-powered virtual assistants that revolutionize customer engagement and streamline operations. These AI assistants, developed in partnership with companies like Tira, Upstox, Kotak Life, Jio Health Hub, Club Mahindra, Disney Hotstar, and Ryan International, cater to the specific needs of their respective industries.
Key Features:
Conversational Product Discovery:Tira, a personal care brand, joined forces with Haptik to create an AI-powered Assistant that engages in natural conversations with buyers. It assists customers in finding the right products, providing personalized recommendations. This feature enhances the shopping experience, leading to higher purchases and improved loyalty.
Onboarding and Guidance:Upstox, Asia's largest investment platform, partnered with Haptik to develop a WhatsApp chatbot. This chatbot helps onboard new users and guides them through their investment journey. It has successfully handled millions of conversations and onboarded thousands of customers.
Policy Purchases on WhatsApp:Kotak Life, one of Asia's prominent insurance companies, utilized Haptik's expertise to build a chatbot that facilitates policy purchases on WhatsApp. This chatbot has received high ratings from users and boasts an impressive CSAT score of 82%.
Use Cases:
Haptik's AI solutions have found applications in various industries, including:
Retail & eCommerce:Enhanced product discovery and recommendations for improved shopping experiences.
Fintech:Efficient onboarding and guidance for investors.
Insurance:Simplified policy purchases and exceptional customer satisfaction.
Healthcare:Increased user engagement and proactive support.
Travel & Hospitality:Seamless travel bookings and property inquiries.
Media & Entertainment:Speedy and efficient customer support.
Education:Regular updates and learning materials for students.
These diverse use cases demonstrate the versatility and value of Haptik's AI solutions across different sectors.
Conclusion:
In conclusion, Haptik's AI-powered virtual assistants have become valuable assets for businesses across various industries. They excel in providing personalized customer experiences, streamlining operations, and boosting user engagement. With features like conversational product discovery, onboarding assistance, and policy purchases on WhatsApp, Haptik's solutions cater to the unique needs of each sector, ultimately driving growth and customer satisfaction. Whether it's retail, fintech, insurance, healthcare, travel, media, or education, Haptik's AI solutions are making a significant impact.
More information on Haptik
Top 5 Countries
45.26%
10.3%
4.83%
3.79%
3.55%
India
United States
Brazil
Indonesia
Germany
Traffic Sources
3.15%
0.72%
0.11%
7.33%
53.15%
35.54%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Haptik was manually vetted by our editorial team and was first featured on 2023-07-22.
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